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About the role
Key responsibilities & impact- Provide advanced second-line support for business-critical enterprise applications
- Own and drive service restoration for incidents escalated from Level 1
- Perform advanced triage and analysis
- Execute approved operational fixes
- Coordinate closely with Level 3 engineering teams and platform teams
Requirements
What you’ll need- 5+ years of experience in application or production support roles
- Proven experience owning incidents end-to-end in SLA-driven, client-facing application support environments
- Solid understanding of application support operations within managed services models
- Working knowledge of ITIL concepts and operational governance practices
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience
Benefits
Comp & perks- Not Specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application supportincident managementtriageoperational fixesmanaged servicesITILSLA management
Soft Skills
problem-solvingcommunicationcollaboration