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About the role
Key responsibilities & impact- Foster stronger client relationships to drive successful outcomes
- Mentor junior staff to develop their skills and capabilities
- Analyze and implement process improvements for better effectiveness
- Collaborate with stakeholders to design impactful omnichannel strategies
- Maintain elevated standards of project delivery and client satisfaction
- Utilize diagnostic insights to inform strategic decision-making
Requirements
What you’ll need- Bachelor's Degree
- 3 years of consulting and/or industry roles within customer service/contact center operations
- Master's Degree in Business Administration preferred
- Experience with omnichannel customer service strategies
- Knowledge of CCaaS, AI/automation, and contact center technologies
- Proficiency in data analysis and customer service performance measurement
- Demonstrating ability to mentor junior team members
- Enhancing team capability through coaching and development
- Leading digital transformation initiatives
Benefits
Comp & perks- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer service performance measurementomnichannel customer service strategiesCCaaSAIautomationcontact center technologies
Soft Skills
client relationship managementmentoringcoachingcollaborationstrategic decision-makingprocess improvementproject deliveryclient satisfaction
Certifications
Bachelor's DegreeMaster's Degree in Business Administration