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About the role
Key responsibilities & impact- Analyze and resolve complex technical issues in SAP S/4HANA related to SAP FI, CO, TRM modules and customer-specific solutions
- Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP FICO modules and customer-specific solutions
- Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
- Foster strong relationships with clients by addressing support topics promptly and effectively
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing
Requirements
What you’ll need- Bachelor's degree in Information Technology, Business Administration, or related field
- In-depth understanding of Financial Accounting (FI) and Controlling (CO) modules within SAP
- Expertise in SAP Financial Accounting (FI) and Controlling (CO) modules with strong capabilities in managing processes related to SAP F2R-FI (Accounting) and SAP F2R-CO (Controlling)
- Ability to configure General Ledger, Accounts Payable/Receivable, Asset Accounting, and Cost Center Accounting
- Proven experience in the SAP AP F2R-PS2F process (Project Start to Finish), including project structuring, budgeting, and financial planning within SAP
- Proficiency in SAP Treasury and Risk Management (TRM)
- Knowledge of Financial Statements and Group Reporting functionalities as a plus
- Very good understanding of SAP S/4HANA On-Premise (2020)
- General knowledge of the integration processes of 3rd party systems with the SAP FI module
- Strong analytical skills to diagnose issues and develop effective solutions for complex problems
- Ability to maintain and enhance customer relationships through effective communication and support
- Familiarity with ticket management systems to track and manage support requests efficiently
- Understanding of project management principles to successfully manage small-scale projects and changes
- Excellent communication skills to interact with team members and clients, both verbally and in writing
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies
- Ability to work independently and manage multiple priorities
- SAP certifications in relevant modules (preferred)
- Understanding of ITIL principles and the overall managed service process
- Very good command of English, both spoken and written
- Knowledge of German will be an additional advantage
- Strong proficiency in using new technologies and AI-based tools in your daily work (e.g., task automation, information analysis, content creation)
Benefits
Comp & perks- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
- Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 3 paid hours for volunteering per month
- Additional paid Birthday Day off
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP S/4HANASAP FISAP COSAP TRMGeneral Ledger configurationAccounts Payable configurationAccounts Receivable configurationAsset AccountingCost Center AccountingSAP AP F2R-PS2F
Soft Skills
analytical skillseffective communicationrelationship managementproblem-solvingproject managementindependencetime managementteam collaborationadaptabilitycustomer support
Certifications
SAP certifications