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PwC

Senior Associate – ITSM Analyst

PwC

ITSM Analyst managing configuration and change management processes at PwC. Leading teams to drive continuous improvements in IT operations and service delivery in the managed services sector.

Posted 4/18/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Assist in establishing configuration management standards and procedures
  • Maintain configuration data in the CMDB
  • Lead change and release cadences
  • Drive root cause analysis for problem management
  • Develop knowledge management strategies

Requirements

What you’ll need
  • 3+ years of experience in ITSM and IT operations
  • Experience with configuration management and change management
  • Strong understanding of ITIL framework
  • Excellent problem-solving skills
  • Ability to lead cross-functional teams
  • Familiarity with SAP and related technologies

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
configuration managementchange managementITSMIT operationsroot cause analysisknowledge management strategies
Soft Skills
problem-solvingleadershipcross-functional team collaboration