Senior Associate – ITSM Analyst
PwC
full-time
Posted on:
Location Type: Office
Location: Hyderabad • India
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Job Level
Tech Stack
About the role
- Assist in establishing configuration management standards and procedures
- Maintain configuration data in the CMDB
- Lead change and release cadences
- Drive root cause analysis for problem management
- Develop knowledge management strategies
Requirements
- 3+ years of experience in ITSM and IT operations
- Experience with configuration management and change management
- Strong understanding of ITIL framework
- Excellent problem-solving skills
- Ability to lead cross-functional teams
- Familiarity with SAP and related technologies
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
configuration managementchange managementITSMIT operationsroot cause analysisknowledge management strategies
Soft Skills
problem-solvingleadershipcross-functional team collaboration