Microsoft Dynamics 365 CRM Delivery Lead, Director

PwC

Lead Dynamics 365 CRM (Sales & Service) teams at PwC, driving solutions for clients. Utilize deep CRM knowledge to optimize operational efficiency and client relationships.

Posted 4/17/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$191,200 - CA$241,200 per yearWebsite

About the role

Key responsibilities & impact

Build and guide a team of CRM professionals, driving exceptional solutions
Leverage knowledge and expertise in CRM systems to lead successful implementation projects
Foster a strong partnership with Microsoft to capitalize on growth opportunities
Identify and seize opportunities to engage with clients and cultivate new relationships
Work closely with clients to deliver tailored Microsoft 'Dynamics 365 Sales & Service' solutions
Build and lead a high-performing team of CRM experts, nurturing their skills.

Requirements

What you’ll need

Consulting and/or operational experience
Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'
Leadership qualities and the ability to be recognized as a subject matter expert
Project management and project planning skills
Clear and articulate written and verbal communication skills
Good facilitation, delivery skills, presentation and report writing skills
Effective leadership and people management skills
Ability to develop and manage senior-level relationships
Ability to work on a number of projects, meet deadlines and manage stakeholder expectations
Demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

Benefits

Comp & perks

Competitive compensation package
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systemsMicrosoft Dynamics 365 SalesMicrosoft Dynamics 365 Serviceproject managementproject planning

Soft Skills

leadershipcommunicationfacilitationpresentationreport writingpeople managementrelationship managementcoachingteam building