PwC

Dynamics 365 CRM Delivery Lead, Director

PwC

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$191,200 - CA$241,200 per year

Job Level

Senior

About the role

  • Build and guide a team of CRM professionals
  • Lead successful implementation projects and deliver valuable insights to clients
  • Foster a strong partnership with Microsoft to capitalize on growth opportunities
  • Identify and seize opportunities to engage with clients
  • Work closely with clients to deliver tailored solutions
  • Build and lead a high-performing team of CRM experts

Requirements

  • Consulting and/or operational experience
  • Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'
  • Leadership qualities and the ability to be recognized as a subject matter expert
  • Project management and project planning skills
  • Clear and articulate written and verbal communication skills
  • Good facilitation, delivery skills, presentation and report writing skills
  • Effective leadership and people management skills
  • Ability to develop and manage senior-level relationships
  • Ability to work on a number of projects, meet deadlines and manage stakeholder expectations
  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.
Benefits
  • Competitive compensation
  • Variable incentive pay programs
  • Professional development opportunities
  • Inclusive benefits and flexibility programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsMicrosoft Dynamics 365 SalesMicrosoft Dynamics 365 Serviceproject managementproject planning
Soft Skills
leadershipcommunicationfacilitationpresentationreport writingpeople managementrelationship managementcoachingteam building