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PwC

D365 CRM + Copilot/AI Functional Lead, Manager

PwC

Manager leading Microsoft Dynamics 365 CRM software implementations for PwC's Business Application Consulting team. Collaborating with clients to achieve strategic objectives through technology and innovation.

Posted 4/14/2026full-timeChicago • Illinois, North Carolina, Ohio • 🇺🇸 United StatesSenior💰 $99,000 - $232,000 per yearWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Collaborate with Technical Architects and clients for successful product implementations
  • Lead teams in strategic planning and mentoring junior staff
  • Oversee project lifecycles from inception to conclusion
  • Provide support after project go-live to achieve client satisfaction
  • Embrace technology and innovation to advance project delivery
  • Architect solutions that align with client needs and expectations
  • Manage client accounts to achieve quality outcomes
  • Encourage a culture of continuous improvement and innovation

Requirements

What you’ll need
  • Bachelor's Degree
  • 8 years of experience
  • Microsoft Dynamics 365 CRM or ERP certification
  • Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
  • Managing entire project lifecycle and resources
  • Serving as global point of contact on application design
  • Creating functional specs and design documents
  • Estimating broad requirements and solution designs
  • Participating in testing, quality management reviews
  • Architecting solutions and working with technical team
  • Utilizing Microsoft BI suite and SSRS reporting services

Benefits

Comp & perks
  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation
  • personal and family sick leave
  • annual discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
project lifecycle managementsolution architecturefunctional specificationsdesign documentationrequirements estimationquality managementMicrosoft Dynamics 365 CRMMicrosoft Dynamics 365 ERPMicrosoft BISSRS reporting services
Soft Skills
collaborationleadershipmentoringclient managementstrategic planninginnovationcontinuous improvementclient satisfactionteam managementcommunication
Certifications
Bachelor's DegreeMicrosoft Dynamics 365 CRM certificationMicrosoft Dynamics 365 ERP certificationD365 F&O Trade and Logistics certificationD365 Sales certificationD365 Marketing certificationDynamics CRM certification