D365 CRM + Copilot/AI Functional Lead, Manager

PwC

Manager leading Microsoft Dynamics 365 CRM software implementations for PwC's Business Application Consulting team. Collaborating with clients to achieve strategic objectives through technology and innovation.

Posted 4/14/2026full-timeChicago • Illinois, North Carolina, Ohio • 🇺🇸 United StatesSenior💰 $99,000 - $232,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Collaborate with Technical Architects and clients for successful product implementations
Lead teams in strategic planning and mentoring junior staff
Oversee project lifecycles from inception to conclusion
Provide support after project go-live to achieve client satisfaction
Embrace technology and innovation to advance project delivery
Architect solutions that align with client needs and expectations
Manage client accounts to achieve quality outcomes
Encourage a culture of continuous improvement and innovation

Requirements

What you’ll need

Bachelor's Degree
8 years of experience
Microsoft Dynamics 365 CRM or ERP certification
Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
Managing entire project lifecycle and resources
Serving as global point of contact on application design
Creating functional specs and design documents
Estimating broad requirements and solution designs
Participating in testing, quality management reviews
Architecting solutions and working with technical team
Utilizing Microsoft BI suite and SSRS reporting services

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave
annual discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project lifecycle managementsolution architecturefunctional specificationsdesign documentationrequirements estimationquality managementMicrosoft Dynamics 365 CRMMicrosoft Dynamics 365 ERPMicrosoft BISSRS reporting services

Soft Skills

collaborationleadershipmentoringclient managementstrategic planninginnovationcontinuous improvementclient satisfactionteam managementcommunication

Certifications

Bachelor's DegreeMicrosoft Dynamics 365 CRM certificationMicrosoft Dynamics 365 ERP certificationD365 F&O Trade and Logistics certificationD365 Sales certificationD365 Marketing certificationDynamics CRM certification