PwC

Senior Manager, Microsoft D365 CRM/AI-CoPilot Functional Lead

PwC

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • North Carolina • United States

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Salary

💰 $124,000 - $280,000 per year

Job Level

Senior

About the role

  • Lead and oversee large-scale projects to achieve successful delivery
  • Innovate and refine processes to reach desired results
  • Engage with clients at a senior level to build enduring relationships
  • Utilize knowledge to provide strategic guidance and drive project success
  • Inspire and coach teams to tackle complex challenges effectively
  • Apply sound judgment in decision-making and problem-solving
  • Cultivate diverse and inclusive, top-performing teams
  • Maintain operational excellence and uphold the firm's standards

Requirements

  • Bachelor's Degree
  • 10 years of experience
  • Microsoft Dynamics 365 CRM
  • Certifications Preferred in CRM: D365 Sales, Marketing, Service Dynamics CRM (D365/2013/2011)
  • Demonstrating in-depth knowledge of Microsoft D365 CE
  • Advising on complex MS Dynamics 365 business cases
  • Leading functional design sessions and documenting solutions
  • Translating business/technical requirements into well-architected solutions
  • Leading and delivering through the lifecycle of Dynamics 365
  • Providing industry leading practices and guidance
  • Identifying creative workarounds for requirements
  • Designing and integrating business processes and data flows
  • Demonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation
Benefits
  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation
  • personal and family sick leave
  • annual discretionary bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess innovationstrategic guidanceproblem-solvingfunctional designbusiness process designdata flow integrationrequirements translationlifecycle deliveryCRM implementation
Soft Skills
leadershipclient engagementteam coachingdecision-makingrelationship buildingoperational excellencediversity and inclusioncommunicationcollaborationcreativity
Certifications
D365 Sales certificationD365 Marketing certificationD365 Service certification