Senior Manager, Microsoft D365 CRM/AI-CoPilot Functional Lead

PwC

Senior Manager leading Microsoft Dynamics 365 CRM projects and driving strategic initiatives at PwC. Collaborating with clients and teams to ensure operational efficiency and excellence.

Posted 4/14/2026full-timeChicago • Illinois, North Carolina, Ohio • 🇺🇸 United StatesSenior💰 $124,000 - $280,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and oversee large-scale projects to achieve successful delivery
Innovate and refine processes to reach desired results
Engage with clients at a senior level to build enduring relationships
Utilize knowledge to provide strategic guidance and drive project success
Inspire and coach teams to tackle complex challenges effectively
Apply sound judgment in decision-making and problem-solving
Cultivate diverse and inclusive, top-performing teams
Maintain operational excellence and uphold the firm's standards

Requirements

What you’ll need

Bachelor's Degree
10 years of experience
Microsoft Dynamics 365 CRM
Certifications Preferred in CRM: D365 Sales, Marketing, Service Dynamics CRM (D365/2013/2011)
Demonstrating in-depth knowledge of Microsoft D365 CE
Advising on complex MS Dynamics 365 business cases
Leading functional design sessions and documenting solutions
Translating business/technical requirements into well-architected solutions
Leading and delivering through the lifecycle of Dynamics 365
Providing industry leading practices and guidance
Identifying creative workarounds for requirements
Designing and integrating business processes and data flows
Demonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation

Benefits

Comp & perks

medical
dental
vision
401k
holiday pay
vacation
personal and family sick leave
annual discretionary bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess innovationstrategic guidanceproblem-solvingfunctional designbusiness process designdata flow integrationrequirements translationlifecycle deliveryCRM implementation

Soft Skills

leadershipclient engagementteam coachingdecision-makingrelationship buildingoperational excellencediversity and inclusioncommunicationcollaborationcreativity

Certifications

D365 Sales certificationD365 Marketing certificationD365 Service certification