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Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformITSMServiceNow
About the role
Key responsibilities & impact- Analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications
- Assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software
- Build meaningful client connections, and learning how to manage and inspire others
- Navigate increasingly complex situations, grow personal brand, and deepen technical expertise
- Anticipate the needs of teams and clients, and deliver quality
- Deliver value at this level through skills, knowledge, and experiences including critical thinking, interpreting data, and upholding professional standards
Requirements
What you’ll need- ServiceNow, BMC Helix, or Jira Service Management (implementations, transformations)
- IT Service Management frameworks: ITIL 4, COBIT
- IT Asset Management / IT Cloud Financial Management
- Cloud platforms: AWS, Azure, GCP
- DevSecOps transformation experience
- Cloud discovery, tagging integration, federated configuration
- Cloud APM, monitoring, auto-scaling, ELB, AI Ops
- Observability, AIOps, APM tools
- Discovery tools: SCCM, Tanium, Armis, Intune integrated with ServiceNow
- Experience re-engineering IT processes and governance frameworks for on-premise and cloud
- Preferred Certifications: ITIL 4, COBIT, ISO 27001, ServiceNow certifications, BMC Helix certifications, Flexera certifications, Jira Service Management (JSM), Cloud provider certifications: AWS, Azure, GCP, FinOps Certified Practitioner
- Understand the importance of correct information management
- Knowledge of Information Security and Data Protection
- Correct Information Security Management
Benefits
Comp & perks- Travel Requirements Not Specified
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowBMC HelixJira Service ManagementITIL 4COBITIT Asset ManagementAWSAzureGCPDevSecOps
Soft Skills
critical thinkingclient relationship managementinspiring othersanticipating client needsdelivering qualityoptimising operational efficiencytraining and supportnavigating complex situationsgrowing personal brandinterpreting data
Certifications
ITIL 4COBITISO 27001ServiceNow certificationsBMC Helix certificationsFlexera certificationsJira Service Management certificationsAWS certificationsAzure certificationsGCP certifications