Associate – Application Support Engineer

PwC

Application Support Engineer at PwC providing crucial second-line support for business-critical applications. Focused on incident management and service restoration for financial services clients.

Posted 4/11/2026full-timeBangalore • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the primary owner for application incidents escalated from Level 1 or generated through monitoring and alerting systems
Perform functional and technical triage to diagnose issues and restore application services within agreed SLAs
Analyze application logs, alerts, and monitoring dashboards to identify failure patterns and contributing factors
Execute approved runbooks and standard operating procedures to ensure consistent and controlled incident resolution
Perform low-risk operational actions such as application restarts, configuration updates, job re-runs, and rollbacks in line with defined change and access controls

Requirements

What you’ll need

Typically 2-3 years of experience in application or production support roles
Prior experience supporting applications in the financial services or banking, domain is preferred
Experience working in regulated environments with strong SLA, audit, and compliance requirements
Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience

Benefits

Comp & perks

Healthcare benefits
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application incident managementfunctional triagetechnical triageapplication log analysismonitoring dashboardsrunbooks executionstandard operating proceduresapplication restartsconfiguration updatesjob re-runs