Manage the end-to-end lifecycle of assigned technology services
Ensure they deliver business worth and operate reliably
Lead teams and manage client accounts
Focus on strategic planning and mentoring junior staff
Ensure project success and maintaining quality standards
Work closely with various stakeholders
Drive service enhancements that improve customer experience and operational effectiveness

Requirements

High School Diploma
At least 4 years of experience
Bachelor's Degree in Information Technology, Business Administration/Management preferred
Demonstrating leadership in service management and operations
Engaging stakeholders to align services with business needs
Overseeing onboarding activities and documenting processes
Managing incident communications and trend analysis
Building productive relationships with Product Managers and vendors
Driving service enhancements for customer experience
Identifying inefficiencies and recommending improvements proactively
Familiarity with service management platforms such as ServiceNow
Extensive knowledge of ITIL frameworks and the full service lifecycle

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service managementoperations managementincident communicationstrend analysisprocess documentationservice enhancementsITIL frameworksservice lifecycle

Soft Skills

leadershipstrategic planningmentoringstakeholder engagementrelationship buildingproactive improvement identification

Certifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Business Administration/Management