Senior Operations Consultant – Life, Annuity & Group Benefits

PwC

Senior Manager driving impactful customer service initiatives at PwC. Leading projects and fostering operational excellence through senior client interactions and team collaboration.

Posted 4/11/2026full-timeNew York City • Illinois, New York, Texas • 🇺🇸 United StatesSenior💰 $124,000 - $280,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the development and execution of customer service initiatives
Drive project success through senior client interactions
Innovate and improve processes to maintain operational excellence
Build trust with teams and stakeholders through transparent communication
Motivate and coach teams to address and resolve complex issues
Apply strategic thinking to deliver impactful results
Maintain a focus on achieving top-quality outcomes
Foster a collaborative and inclusive team environment

Requirements

What you’ll need

Bachelor's Degree
7 years of combined experience in Consulting and the Insurance industry
Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
Proven success in operationalizing business strategies
Proficiency in transforming chain functions
Client relationship and network building skills
Experience in quantitative and qualitative benchmarking
Ability to manage complex business initiatives
Proficiency in insurance technology and analytics
Leadership and team-building abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational excellencebusiness strategiesinsurance technologyanalyticsquantitative benchmarkingqualitative benchmarkingtransforming chain functionsproject managementclient relationship managementnetwork building

Soft Skills

strategic thinkingtransparent communicationteam motivationcoachingcollaborationinclusivitytrust buildingproblem solvingleadershiporganizational skills

Certifications

Bachelor's Degree