PwC

Senior Associate, CX Contact Center Operations

PwC

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Florida • Illinois • United States

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Salary

💰 $77,000 - $202,000 per year

Job Level

Senior

About the role

  • Analyze customer touchpoints and design customer journey maps.
  • Offer guidance and support to help clients create seamless and personalized experiences.
  • Build meaningful client connections and manage team dynamics.
  • Anticipate the needs of teams and clients and deliver quality outcomes.
  • Embrace ambiguity and ask questions to foster growth.

Requirements

  • Respond effectively to diverse perspectives, needs, and feelings of others.
  • Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
  • Use critical thinking to break down complex concepts.
  • Understand the broader objectives of your project or role aligns with overall strategy.
  • Develop a deeper understanding of business context and its changes.
  • Use reflection to develop self-awareness, enhance strengths and address development areas.
  • Interpret data to inform insights and recommendations.
  • Uphold and reinforce professional and technical standards, Firm's code of conduct and independence requirements.
Benefits
  • Medical
  • Dental
  • Vision
  • 401k
  • Holiday pay
  • Vacation
  • Personal and family sick leave
  • Annual discretionary bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
critical thinkingself-awarenessproblem-solvingclient managementteam dynamicscommunicationadaptabilityreflectioninsight interpretationguidance