PwC

ServiceNow Deployment, Experienced Associate

PwC

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois, North Carolina, Ohio • 🇺🇸 United States

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Salary

💰 $63,000 - $140,000 per year

Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudGoogle Cloud PlatformITSMServiceNow

About the role

  • responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems
  • design and implement robust, secure IT systems that support business operations
  • manage and optimise cloud infrastructure and services to enable seamless operations and high availability for clients
  • enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime
  • act as a reliable, contributing member of a team
  • adapt to working with a variety of clients and team members, each presenting varying challenges and scope
  • take ownership and consistently deliver quality work that drives value for clients and success as a team.

Requirements

  • Minimum Degree Required: Bachelor Degree
  • Preferred Degree: Master Degree
  • Certification(s) Preferred: ITIL 4, COBIT, ISO 27001, ServiceNow Certification(s), BMC Helix Certification(s), Flexera Certification(s), Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure, GCP), FinOps Certified Practitioner
  • Demonstrates extensive-level abilities and success with managing the identification and addressing of client needs
  • As a Manager, you have extensive level abilities understanding at least one of the following areas: ServiceNow or similar tool’s IT Service Management modules and how they are implemented across different operating models (ITIL); DevSecOps transformations; Cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AIOps, APM; Industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow; Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way; Implement and mature governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities; and, IT Financial Management- cost asset management and optimization.
  • Demonstrates extensive abilities and/or a proven record of success in the following areas: Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members; Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind; Having a passion for developing and growing team members; Communicating complex information simply; Finding yourself in the role of advisor and peer to others; Approaching new projects with an open mind; Believing empathy for coworkers and customers is key to your success; Valuing learning from mistakes and ask for help when needed; Persevering through challenges; Believing in the value created by diverse teams and can adapt to a variety of working styles; and, Developing thought leadership materials to further your knowledge and create new relationships.
  • Demonstrates extensive abilities and/or a proven record of success in the following areas: ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.); IT Service Management, ITIL 4, COBIT; IT Asset Management / IT Cloud Financial Management; Cloud Platforms (Amazon Web Services (AWS), Azure, GCP); DevSecOps Transformation; Cloud Discovery, including tagging integration and federated configuration; Cloud Application Performance Monitoring (APM); Cloud auto-scaling, ELB; Cloud AI Ops / AI Monitoring; and, Cloud Discovery.
Benefits
  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation
  • personal and family sick leave
  • annual discretionary bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud-based systemsIT systems designcloud infrastructure managementnetwork optimizationserver managementdata center performanceIT process developmentIT financial managementDevSecOpscloud application performance monitoring
Soft skills
team collaborationadaptabilityownershipquality work deliveryclient needs identificationproject managementcommunicationempathyproblem-solvingthought leadership
Certifications
ITIL 4COBITISO 27001ServiceNow CertificationBMC Helix CertificationFlexera CertificationJira Service Management CertificationFinOps Certified Practitioner