Operations

• Design, develop, and maintain integrations using SAP BTP Integration Suite components, including Cloud Integration and API Management
• Monitor and maintain interfaces to ensure optimal performance, troubleshoot errors, and re-run processes as needed
• Develop and enhance interfaces and workflows on SAP BTP, ensuring alignment with business requirements and proper documentation
• Manage access and user permissions for SAP BTP and related interfaces, ensuring secure and efficient user management
• Develop and maintain SAP Fiori applications, enhancing user experience and ensuring seamless integration with backend systems
• Implement and manage transport configurations through 2SL ensuring smooth deployment cycles
• Utilize and integrate platform services such as HANA Cloud, Audit Log, and Cloud Foundry to enhance application functionality and monitoring
• Collaborate with cross-functional teams to ensure successful implementation of enhancements, including BAdI development and S/4HANA Cloud extensibility
• Maintain comprehensive interface and release documentation to support operational efficiency and knowledge transfer
• Apply Agile methodologies like Scrum or Kanban to manage project tasks, ensuring timely and efficient delivery of solutions
• Provide 2nd and 3rd Line Support to address and resolve tickets related to Custom Workflow and customer-specific solutions
• Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
• Foster strong relationships with clients by addressing support topics promptly and effectively
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

SAP BTP/CPI Specialist – Managed Services Operations

SAP Solution Manager – Managed Services Operations