PwC

Customer Transformation Lead – Associate Director

PwC

full-time

Posted on:

Location Type: Office

Location: Wellington • 🇳🇿 New Zealand

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Job Level

Senior

About the role

  • Manage the delivery process, including timelines, resources, budget and quality assurance to ensure successful outcomes.
  • Creation of contracts, ensuring that delivery aligns with contractual obligations and requirements.
  • Support with the ‘opportunity identification and management’ process. This includes supporting and leading RFP responses, and driving internal processes related to opportunity management.
  • Collaborate with clients to understand their needs, delivering tailored Salesforce solutions while building long-lasting relationships and providing strategic guidance to maintain system integrity and operational effectiveness.
  • Ensure all PwC processes and risk activities are completed according to PwC Global and Local standards.
  • Mentor and support junior team members, fostering a culture of continuous learning and improvement.
  • Stay abreast of the latest industry trends, tools, and technologies to drive innovation.

Requirements

  • Over 6 years of experience in a Professional Services (Consulting) environment; Salesforce delivery experience preferred but not essential.
  • Strong delivery management skills ideally working across large-scale projects lasting over 6 months.
  • Proficient in agile methodologies and project management tools such as Jira and Confluence; skilled in risk identification, management, and mitigation.
  • Excellent problem-solving, analytical, and communication skills; adept at explaining technical concepts clearly to clients and colleagues with focus on continuous improvement.
  • Strong client relationship-building abilities; comfortable engaging with senior client stakeholders while maintaining a customer-friendly approach.
  • Willingness to travel within New Zealand as needed.
Benefits
  • Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.
  • PwC shows care to employees by providing life and income protection as part of our total remuneration package.
  • PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children.
  • Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.
  • Digital upskilling through our Digital Academy.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
delivery managementagile methodologiesrisk identificationrisk managementproblem-solvinganalytical skillscommunication skillsSalesforce solutionsproject management
Soft skills
client relationship buildingmentoringcontinuous learningstrategic guidancecollaboration