Call Center Specialist

Pulmonary Associates of Richmond

Call Center Specialist handling incoming calls for patient appointments at Pulmonary Associates of Richmond. Ensuring excellent customer service while processing patient information and inquiries.

Posted 7/28/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while efficiently managing patient scheduling and inquiries. Proficient in handling EMR systems and adhering to HIPAA regulations to ensure patient privacy and security.

Highest-signal resume keywords

Customer Service SkillsEMR ProficiencyAppointment SchedulingHIPAA ComplianceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EMR IndexingAppointment SchedulingData EntryPatient Record ManagementDemographic Information Collection

Soft Skills

Excellent CommunicationActive ListeningProblem SolvingAttention to Detail

Tools & Technologies

Allscripts

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Pulmonary CarePatient PrivacyMedical PracticeCall Center Environment

About the role

Key responsibilities & impact

Answer incoming calls promptly while demonstrating excellent customer service skills
Listen and ask probing questions to determine the reason for the call and then handle the call accordingly
Schedule patient appointments for pulmonary and sleep
Obtain and enter accurate demographic information into Allscripts
Schedule appointment according to current policies
Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
Disseminate patient questions and refill requests via EMR to the MA/provider
Provide basic information, guidance, and instructions to callers
Distribute consultations and enter MD Coder
Complete appointment requests made online
Gather patient records for local hospital systems
Assist with patient rescheduling as needed
Assist with EMR indexing of incoming documents when/if needed
Assist with EMR output queue when/if needed
Assist with scheduling faxed and electronic new patient referrals
Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always
Adhere to HIPAA policies and procedures to protect patient privacy and security
Perform other duties as assigned by provider, supervisor, or member of Administration

Requirements

What you’ll need

High School Diploma or equivalent
One year experience in a call center environment and/or in a medical practice is preferred

Benefits

Comp & perks

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending accounts
Employee referral program
Health insurance
Critical Illness
Life insurance
Paid time off
Retirement plan
Vision insurance
WEEKLY PAY and more!