Portfolio Community Manager
Action Property Management
Community Affairs Manager
Puget Sound Energy
full-time
Posted on:
Location: Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $91,100 - $151,600 per year
Job Level
SeniorLead
About the role
- Develops and sustains relationships with local communities in areas impacted by PSE’s utility infrastructure projects.
- Actively engages local communities to build support for the design, implementation, and construction of projects.
- Builds a local support network for additional needs relates to PSE’s clean energy transformation.
- Develops and executes strategies to address customer and PSE-related community interests.
- Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities.
- Promotes and supports a culture of total safety.
- Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.
- Ensures duties are performed in accordance with all regulatory compliance obligations.
- Creates and delivers strategies for engaging local communities on PSE-initiated infrastructure projects and leads efforts to manage expectations through proactive communication.
- Serves as primary point of contact for public outreach in addressing customer and community issues related to PSE infrastructure updates, clean energy projects, and other issues.
- In collaboration with other PSE departments, maintains robust working knowledge of community sentiment, outreach opportunities, and organizations in local project areas.
- Provides strategic recommendations with risk mitigation and stakeholder analysis to internal project teams and other PSE departments.
- Develops strategic short-term and long-range work plans for local communities as it relates to each initiative or project.
- Meets regularly with community leaders, customer groups, and key PSE/service provider representatives to listen to community needs and educate about PSE projects.
- Identifies and invests in community needs to support PSE’s local partnerships; evaluates organizations for corporate giving and serve as a liaison for the PSE Foundation.
- With coordination across PSE departments, takes the lead to address community issues/concerns arising out of project details which are not resolved at the project development/construction level.
- In a storm event, serves as lead contact with key community-based organizations to provide timely and accurate information.
- Performs other duties as assigned.
Requirements
- Bachelor’s degree in business, public relations, communications; or equivalent combination of education and/or relevant work experience.
- Seven years community relations and/or related utility operations experience.
- Excellent customer relations skills, including problem solving and conflict resolution.
- Excellent communications skills (oral, written, listening).
- Excellent presentation skills.
- Ability to work in a matrix environment.
- Strong teambuilding and interpersonal skills.
- Uncompromising ethics and integrity.
- Ability and flexibility to travel within service region.
