Associate Business Technology Analyst – Customer Operations Support
Puget Sound Energy
full-time
Posted on:
Location Type: Hybrid
Location: Bothell • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $70,200 - $99,800 per year
Job Level
JuniorMid-Level
About the role
- Provides support to users by identifying solutions to system-related issues
- Monitors, triages, troubleshoots, resolves incidents and escalates where necessary
- Tracks and documents issues
- Participates in upgrades, enhancements and system fixes coordinated with IT and/or vendors
- Assists with user documentation and training as necessary
- Participates in projects, initiatives and activities to support/improve the needs of the business through technology
- Documents user information/needs/requirements
- Assists in analyzing processes, functions and procedures to offer the most effective technology solution to meet the needs of the business
- Participates in user testing and in developing/coordinating test plans and requirements
- Ensures data integrity and migrations where necessary
- Documents and may provide training on new/enhanced system functionality as necessary
- Provides assistance with reporting, audit responses, benchmarking and/or KPI (Key Performance Indicators)
Requirements
- Associate’s degree in technology, business or related field, or equivalent combination of education and/or related experience
- 2 years relevant experience with business or operations technology
- Prior experience with process improvement or business case development
- Knowledge of requirements management, diagramming, use case development
- Knowledge of business process re-engineering
- Knowledge of SAP module particular to business unit (SAP-ISU, ECC, CRM, etc.)
- Utility industry experience
Benefits
- Medical, dental, vision, basic life, and short- and long-term disability insurance
- Voluntary options of supplemental life insurance and accidental death and dismemberment insurance
- Flexible spending accounts for health care and dependent daycare
- Employee assistance program (EAP)
- 401(k) investment option and a cash balance retirement plan
- Paid Time Off (PTO) and Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements managementprocess improvementbusiness case developmentdiagramminguse case developmentbusiness process re-engineeringdata integrityreportingKPI
Soft skills
problem solvingcommunicationdocumentationtrainingcollaboration
Certifications
Associate’s degree in technologyAssociate’s degree in business