Business Technology Analyst – Customer Operations Support
Puget Sound Energy
full-time
Posted on:
Location Type: Hybrid
Location: Bothell • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $74,000 - $111,900 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Supports the technology system(s) across related organization to help maximize effective business processes and solutions
- Provides technology support and solutions for users
- Collects and analyzes information from system users and may propose process improvement and technology solutions
- Works closely with IT and functional area to ensure systems designed, configured and implemented consistent with business requirements
- Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities
- Operates, schedules, monitors, tests, services and maintains system tools and processes
- Maintains system accuracy and integrity by managing attributes data flow and data definitions
- Reconciles data moving across systems, applications and databases
- Performs technical problem troubleshooting and resolution
- Monitors, triages, troubleshoots and resolves incidents/issues, and escalates where necessary
- Coordinates with IT staff and/or vendors to resolve problems and to evaluate, test and implement new releases, patches, hot fixes, etc.
- Prepares and maintains technical documentation and provides training to guide system users
- Assists with management of vendor support agreements
- Participates in and may lead projects to improve/enhance/implement system solutions to business processes
- Collects, documents, translates, reviews and analyzes information from system users to identify business needs, challenges and opportunities
- Creates/updates business requirements and works with IT staff to design/enhance programs that support the solutions
- Collaborates with IT staff to design and implement system improvements including configuration, enhancement, automation and integration with relevant systems
- Ensures quality and consistency of methodology, analysis and documentation
- Works to develop and coordinate appropriate testing requirements including user acceptance
- Provides reporting, audit responses, benchmarking and/or KPI (Key Performance Indicators)
- Performs other duties as assigned
Requirements
- Bachelor’s degree in information technology, business or related field, or equivalent combination of eduation and/or related experience
- 5 years related experience, specifically with business processes and systems
- Knowledge of business requirements management, diagramming, use case develoment (UML – unified modeling language)
- Knowledge of process design, re-engineering and requirements documentation methodologies
- Good communication skills, both verbal and written
- Knowledge of Software Development Life Cycle (SDLC)
- Demonstrated experience working effectively as part of a team
- Demonstrated attention to details, problem solving, organizational and analytical skills
Benefits
- medical, dental, vision, basic life, and short- and long-term disability insurance
- supplemental life insurance
- accidental death and dismemberment insurance
- flexible spending accounts for health care and dependent daycare
- Employee assistance program (EAP)
- 401(k) investment option
- cash balance retirement plan
- Paid Time Off (PTO)
- Paid Holidays throughout the calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business processesprocess improvementtechnical problem troubleshootingdata reconciliationrequirements managementUMLprocess designrequirements documentationSoftware Development Life Cycle (SDLC)system configuration
Soft skills
communication skillsattention to detailproblem solvingorganizational skillsanalytical skillsteam collaborationtrainingproject management
Certifications
Bachelor’s degree in information technologyBachelor’s degree in businessrelated field degree