Program Manager

• Provides compliance expertise and consultation on a broad set of regulations and complex technical problems related to consumer and employee privacy, including consideration of strategic and legal impacts regarding decisions made
• This role serves as an authoritative expert on specific regulatory requirements and PSE's responsibilities relating to all relevant privacy compliance matters
• Develops and implements strategies across multiple departments that ensure compliance with regulatory requirements
• Additionally, this role builds upon and coordinates existing components of PSE's privacy compliance to further develop a mature Privacy Compliance Program
• Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, and promotes and supports a culture of total safety
• Conducts routine risk assessment to guide programmatic activities and priorities
• Collaborates with internal and cross-department staff to develop and distribute appropriate reporting of compliance health/status
• Identifies areas subject to regulatory requirements, develops an operational/compliance plan
• Identifies areas of potential non-compliance with regulatory requirements and facilitates the development and implementation of remediation/correction action plans with operational business owners
• Provides technical direction, interpretation and leadership to those responsible for complying with relevant codes and regulations, including contractors/consultants where necessary
• Provides coaching, direction and leadership to support compliance team members in achieving results
• Prepares framework for ensuring responsible employees are trained and understand PSE’s interpretation of relevant codes and regulations
• Actively manages the compliance monitoring process
• Interfaces with business units to provide support and address privacy concerns
• Ensures continued evaluative success through improved methods
• Monitors and provides follow-up reporting to ensure remediation plans are completed
• Provides guidance and expectations for improvements to ensure non-compliance is not repeated
• Conducts annual reviews of the type of customer information collected and retained in accordance with applicable regulatory requirements
• Monitors and tracks new compliance requirements
• Develops processes, procedures and tools to evaluate operational impacts of new regulatory requirements
• Leads team of employees in affected areas of the business through development of implementation plan to ensure compliance with the new requirements
• Supports business units in developing process controls to monitor compliance with applicable codes and regulatory requirements
• Leads and/or participates in process improvement initiatives to enhance current compliance processes
• Reviews and updates annual privacy training
• Reviews vendor contracts and practices to ensure proper handling of personal information, data sharing limitations, and consent requirements are in alignment with applicable regulations and policies
• Supports investigations into potential privacy breaches, coordinates responses and remediation activities, and reports incidents as required by law and regulation
• Maintains knowledge of industry developments and best practices and their application at PSE to further business objectives
• Participates in privacy related seminars, initiatives and industry groups
• Performs other duties as assigned

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