Puget Sound Energy

Privacy Compliance Program Manager

Puget Sound Energy

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $104,500 - $174,100 per year

Job Level

SeniorLead

About the role

  • Provides compliance expertise and consultation on a broad set of regulations and complex technical problems related to consumer and employee privacy, including consideration of strategic and legal impacts regarding decisions made
  • This role serves as an authoritative expert on specific regulatory requirements and PSE's responsibilities relating to all relevant privacy compliance matters
  • Develops and implements strategies across multiple departments that ensure compliance with regulatory requirements
  • Additionally, this role builds upon and coordinates existing components of PSE's privacy compliance to further develop a mature Privacy Compliance Program
  • Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, and promotes and supports a culture of total safety
  • Conducts routine risk assessment to guide programmatic activities and priorities
  • Collaborates with internal and cross-department staff to develop and distribute appropriate reporting of compliance health/status
  • Identifies areas subject to regulatory requirements, develops an operational/compliance plan
  • Identifies areas of potential non-compliance with regulatory requirements and facilitates the development and implementation of remediation/correction action plans with operational business owners
  • Provides technical direction, interpretation and leadership to those responsible for complying with relevant codes and regulations, including contractors/consultants where necessary
  • Provides coaching, direction and leadership to support compliance team members in achieving results
  • Prepares framework for ensuring responsible employees are trained and understand PSE’s interpretation of relevant codes and regulations
  • Actively manages the compliance monitoring process
  • Interfaces with business units to provide support and address privacy concerns
  • Ensures continued evaluative success through improved methods
  • Monitors and provides follow-up reporting to ensure remediation plans are completed
  • Provides guidance and expectations for improvements to ensure non-compliance is not repeated
  • Conducts annual reviews of the type of customer information collected and retained in accordance with applicable regulatory requirements
  • Monitors and tracks new compliance requirements
  • Develops processes, procedures and tools to evaluate operational impacts of new regulatory requirements
  • Leads team of employees in affected areas of the business through development of implementation plan to ensure compliance with the new requirements
  • Supports business units in developing process controls to monitor compliance with applicable codes and regulatory requirements
  • Leads and/or participates in process improvement initiatives to enhance current compliance processes
  • Reviews and updates annual privacy training
  • Reviews vendor contracts and practices to ensure proper handling of personal information, data sharing limitations, and consent requirements are in alignment with applicable regulations and policies
  • Supports investigations into potential privacy breaches, coordinates responses and remediation activities, and reports incidents as required by law and regulation
  • Maintains knowledge of industry developments and best practices and their application at PSE to further business objectives
  • Participates in privacy related seminars, initiatives and industry groups
  • Performs other duties as assigned

Requirements

  • Bachelor's degree in business, engineering, legal or related field; or equivalent combination of education and relevant work experience
  • 10 years relevant experience including 7 years in utility operations or the energy sector with specific involvement with codes and regulations
  • 3 years of experience with compliance programs (development, evaluation and/or audit)
  • Knowledge of program management principles, practices, theories and problem-solving approaches to solve complex problems and perform sophisticated analyses
  • Excellent verbal and written communication and presentation skills and techniques, with an ability to express complex technical concepts in business terms
  • Demonstrated ability to provide strong technical and process leadership without direct authority to a wide variety of staff
  • Strong project management or related experience
  • Familiarity/experience with the WUTC Data Sharing and Protection Policy (desired)
  • Familiarity/experience with the California Consumer Privacy Act (CCPA) (desired)
  • Electric and/or gas utility experience (desired)