Administration

• Leads the internal claims collections function under the direction of the Manager Claims, with a strong emphasis on the recovery and collection of outstanding damage claims
• Responsible for overseeing the accuracy and performance of the damage-claim receivable database, conducting audits, and driving process improvements to maximize recovery efforts
• Serves as the link between frontline claims and collections/recovery staff and the Manager, Claims, escalating issues when necessary and reporting on team performance
• Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities
• Promotes and supports a culture of total safety
• Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct
• Ensures duties are performed in accordance with all regulatory compliance obligations
• Provides employees with coaching, feedback, and developmental opportunities and builds effective teams
• Demonstrates a passion for safety
• Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
• Ensures required training is successfully completed
• Challenges and inspires employees to achieve business results
• Leads efforts to recover outstanding damage claims by collaborating on effective billing, tracking, and collection strategies
• Monitors and audits claim packages to ensure completeness and accuracy, supporting timely recovery
• Assigns and manages claims referred to collection agencies and legal teams for recovery
• Maintains and analyzes databases to support damage-claim billing and recovery processes
• Promotes a culture of continuous improvement and safety through regular team development activities and performance feedback
• Collaborates with interested, affected, or relevant parties to ensure timely and accurate invoicing and claim resolution
• Monitors and manages workload to optimize staff utilization
• Supports key financial metrics and ensure accuracy of department dashboards
• Performs other duties as assigned

Supervisor – Claims Administration

Sales and Support Administrator

Field Administration Intern

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