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Supervisor – Claims Administration
Puget Sound Energy
full-time
Posted on:
Location Type: Hybrid
Location: Bellevue • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $83,600 - $202,200 per year
Job Level
Mid-LevelSenior
About the role
- Leads the internal claims collections function under the direction of the Manager Claims, with a strong emphasis on the recovery and collection of outstanding damage claims
- Responsible for overseeing the accuracy and performance of the damage-claim receivable database, conducting audits, and driving process improvements to maximize recovery efforts
- Serves as the link between frontline claims and collections/recovery staff and the Manager, Claims, escalating issues when necessary and reporting on team performance
- Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities
- Promotes and supports a culture of total safety
- Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct
- Ensures duties are performed in accordance with all regulatory compliance obligations
- Provides employees with coaching, feedback, and developmental opportunities and builds effective teams
- Demonstrates a passion for safety
- Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable
- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
- Ensures required training is successfully completed
- Challenges and inspires employees to achieve business results
- Leads efforts to recover outstanding damage claims by collaborating on effective billing, tracking, and collection strategies
- Monitors and audits claim packages to ensure completeness and accuracy, supporting timely recovery
- Assigns and manages claims referred to collection agencies and legal teams for recovery
- Maintains and analyzes databases to support damage-claim billing and recovery processes
- Promotes a culture of continuous improvement and safety through regular team development activities and performance feedback
- Collaborates with interested, affected, or relevant parties to ensure timely and accurate invoicing and claim resolution
- Monitors and manages workload to optimize staff utilization
- Supports key financial metrics and ensure accuracy of department dashboards
- Performs other duties as assigned
Requirements
- Bachelor's degree in business administration, finance, or related field, or equivalent combination of education and experience
- Five (5) years of experience in multi-line or utility claims adjusting with 2 years supervisory experience
- Strong knowledge of civil justice system, insurance subrogation, and regulatory frameworks
- Self-motivated, disciplined, and effective under high-stress conditions
- Proven leadership and team development abilities with demonstrated experience in personnel development, process improvement, and collaborative team management
- Skilled in setting clear expectations, conducting performance reviews, and managing projects
- Solid business acumen, with the ability to prioritize tasks and manage work within budget constraints
- Excellent customer service, conflict resolution, and problem-solving skills
- Excellent verbal and written communication skills with strong interpersonal abilities and technical writing proficiency
- Strong analytical and problem-solving skills with attention to detail
- Ability to work flexible hours as business needs require
- Experience working with diverse partners with ability to work independently and collaboratively in team environments
- Proficiency in Microsoft Office Suite (Excel, Word, SharePoint, PowerPoint)
Benefits
- medical, dental, vision, basic life, and short- and long-term disability insurance
- additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP)
- 401(k) investment option and a cash balance retirement plan
- Paid Time Off (PTO) and Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjustingprocess improvementproject managementdata analysisbilling strategiesregulatory complianceauditingperformance managementcustomer serviceconflict resolution
Soft skills
leadershipteam developmentcommunicationproblem-solvinginterpersonal skillsself-motivationdisciplineflexibilityaccountabilitycollaboration
