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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and account management within a financial institution, with strong skills in cross-selling and processing transactions accurately. Proficient in managing customer interactions and ensuring compliance with banking regulations.
Highest-signal resume keywords
Customer Service SkillsCross-Selling SkillsTime Management SkillsOrganizational SkillsKnowledge of Financial Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementTransaction ProcessingRegulatory ComplianceCheck ExaminationACH Processing
Soft Skills
Excellent CommunicationMulti-TaskingDetail OrientationPlanning SkillsInterpersonal Skills
Tools & Technologies
Internet Banking System
Industry Keywords
Financial InstitutionCustomer IdentificationFunds AvailabilityWire TransfersStop Payment Orders
About the role
Key responsibilities & impact- The Universal Banker has both new account representative and customer service representative duties.
- This banker is responsible for providing courteous assistance to new and established customers in their selection of various accounts and financial services, cross-selling products and services when appropriate; and processing all new account transactions as well as offering superior customer service by processing transactions as a bank teller.
- Ensures that proper customer identification information has been collected prior to opening a new account.
- Examines checks deposited to determine proper funds availability based on regulations and place holds as necessary.
- Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check orders and other similar services.
- Performs check back review of all new account information that has been entered on the system or on the Internet Banking system.
Requirements
What you’ll need- High School diploma or equivalent.
- Thorough knowledge of financial institution products and services.
- Excellent communication and customer service skills.
- Excellent time management skills with the ability to multi-task, and follow through with commitments.
- Ability to effectively interact with customers and other employees at all levels of the organization.
- Strong selling and cross-selling skills.
- Ability to work with customers under time constraints.
- Strong organizational, planning, prioritization and detailed orientation skills.
Benefits
Comp & perks- This position has no supervisory responsibilities.
- Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services as necessary.
- Cross-sells products and services to generate new business for the financial institution.
- Explains financial institution services/products such as checking accounts, savings accounts, IRAs, health savings accounts, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management, and other bank products and services.
- Issues ATM or Debit Cards and instructs customers regarding proper use.
- Assists customers with Internet Banking and Mobile Banking access and use.
- Prepares contracts and access cards as necessary to rent financial institution safe deposit boxes.
- Scans and indexes any necessary documents to Centerdoc.
- Monitors, updates and controls inventory of cards and forms related to the ATM/debit card program.
- Performs call back procedures to new users that have been added to the Internet Banking system.
- Prepares and mails out new debit cards monthly to customers holding cards that are scheduled to expire.