Supplier Quality Support Manager

Protein Group

Supplier Quality Support Manager for Lopez Dorada managing quality and customer satisfaction in McDonald's restaurants. Developing business relationships and supporting product/platform development initiatives.

Posted 7/28/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in food industry operations, product quality management, and relationship building with stakeholders. Proficient in strategic planning and execution, with strong communication and problem-solving skills.

Highest-signal resume keywords

Food Industry ExperienceMcDonald's Restaurant ExperienceStrategic PlanningCustomer-FocusedExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's DegreeFood Safety ImprovementProduct Quality ManagementData CollectionProduct Performance Analysis

Soft Skills

Interpersonal SkillsRelationship BuildingProblem-SolvingPresentation SkillsCustomer Service Orientation

Tools & Technologies

MS WordMS ExcelMS PowerPointInternet Proficiency

Industry Keywords

Lopez DoradaMcDonald's Field OfficeMenu InnovationDistribution SystemsRestaurant Operations

About the role

Key responsibilities & impact

Develops and maintains a preferred business relationship with McDonald’s Field Office staff, Owner/Operators, and distribution centers in assigned markets.
Champions Lopez Dorada's business philosophies, quality and food safety improvement initiatives, and other pertinent information to the McDonald's system.
Promotes the Lopez Dorada brand.
Participates in development and execution of the Lopez Dorada Field Team annual strategic plan.
Provides updates on assigned areas of responsibilities during regular plan update meetings.
Partners with McDonald's Menu Innovation, US Operations and Field Office teams to support new product/platform development, testing, and deployment in assigned markets.
Identifies opportunities to improve product/platform integration into the restaurants and introduce restaurant innovations.
Participates in across the counter/behind the counter field data collection opportunities focusing on restaurant operations, equipment calibration/performance and product quality.
Actively gathers product performance and satisfaction information from customers; troubleshoots quality related opportunities in the field and communicates internally to inform key stakeholders and resolve product performance opportunities.
Responsible for monitoring and managing product damages within assigned distribution centers.
Relays information regarding planned promotional activities, limited time offers and regional product activity within assigned markets to Field Service - Supplier Quality Support Director.
Stays current with a full understanding of McDonald's restaurant operations, equipment, distribution systems, and Lopez Dorada's manufacturing & safety processes.
Fully understands Lopez Dorada’s product quality attributes.
Participates in various McDonald's field activities/events, including but not limited to Field Office Meetings, NFOM's (National Field Office Meeting), World Wide Conventions, Purchasing Committee meetings and Ronald McDonald House Charity events in order to promote Lopez Dorada and maximize the opportunity to further build relationships.

Requirements

What you’ll need

Bachelor’s degree
Minimum of 3 years food industry experience
McDonalds restaurant experience preferred
Proficient in MS Word, Excel, Power Point, and the Internet
Excellent verbal and written communication skills required.
A professional appearance and telephone manner is essential.
Able to present information in a formal presentation setting.
Excellent interpersonal skills/relationship building skills.
Customer-focused individual.
Problem-solving ability.
Plans and delivers results.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options