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Automotive Mobile Diagnostic Technician
ProTech,LLCMobile Diagnostic Technician supporting Autel vehicle scanning and resolving vehicle technology issues. Providing customer assistance for Protech Automotive Solutions and affiliated automotive brands.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Mobile Diagnostics and customer service, with a strong ability to resolve technical issues related to Autel scanning units. Proficient in reading and understanding technical documentation and providing effective communication to customers.
Highest-signal resume keywords
Mobile Diagnostic Technician ExperienceI-CAR CertificationASE CertificationTechnical Knowledge of Autel Scanning UnitEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic Technician ExperienceTechnical Issue ResolutionResearch SkillsUnderstanding of Scanning ProceduresAbility to Read Work Orders
Soft Skills
Personable Customer ServiceAdaptability in Fast-Paced EnvironmentEffective Verbal CommunicationWritten Communication Skills
Tools & Technologies
Autel Scanning UnitDiagnostic Tools
Certifications & Qualifications
I-CAR CertificationASE Certification
Industry Keywords
Mobile DiagnosticsCustomer SupportTechnical SupportAutomotive Technology
About the role
Key responsibilities & impact- Applies technical knowledge to assist customers
- Answers inbound and outbound phone calls in support of Autel scanning unit
- Answers technical questions relating to the scanning procedures of the Autel unit
- Conducts research to understand, explain, and resolve technology issues on the vehicle
- Provides top tier service to customers as a Mobile Diagnostic Technician
Requirements
What you’ll need- 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
- Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
- Must be able to pass all pre-employment screenings including background checks
- Minimum age requirement of 21+ years
- Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
- Ability to read and understand instructions, written estimates, and work orders
- Effective verbal and written communication skills
- Work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Must be eligible to work in the U.S. with no restrictions
Benefits
Comp & perks- Benefits from day one – Immediately eligible for medical, dental and vision
- Industry Comparable Pay – Paid weekly
- Paid Vacation & Holidays – Begin accruing day 1
- Career growth opportunities – We promote from within
- Paid Skilled Trainings and Certifications – I-CAR and ASE
- State of the Art Products – 3M Repair Products