Automotive Mobile Diagnostic Technician

ProTech,LLC

Mobile Diagnostic Technician supporting Autel vehicle diagnostics for Protech Automotive Solutions. Resolving computerized vehicle technology issues through customer assistance and field service.

Posted 8/19/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnostic services using computerized diagnostic equipment and factory programming software, while providing exceptional customer service and technical support for Autel scanning units. Capable of effectively communicating technical information and resolving vehicle technology issues.

Highest-signal resume keywords

Diagnostic Technician ExperienceI-CAR CertificationASE CertificationCustomer Service SkillsTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic ServicesComputerized Diagnostic EquipmentFactory Diagnostic SoftwareScanning ProceduresTechnical Issue Resolution

Soft Skills

Effective CommunicationAdaptabilityCustomer ServiceProblem-Solving

Tools & Technologies

Autel Scanning UnitDiagnostic ToolsProgramming Software

Certifications & Qualifications

I-CAR CertificationASE Certification

Industry Keywords

Automotive TechnologyVehicle DiagnosticsTechnical Support

About the role

Key responsibilities & impact

Apply technical knowledge to assist customers
Answer inbound and outbound phone calls in support of the Autel scanning unit
Answer technical questions relating to scanning procedures of the Autel unit
Conduct research to understand, explain, and resolve technology issues on vehicles
Perform all-purpose duties as assigned
Provide diagnostic services using computerized diagnostic equipment, factory diagnostic and programming software, components, and tools

Requirements

What you’ll need

2+ years of prior experience as a Diagnostic technician required
I-CAR & ASE certifications preferred
Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
Must be able to pass all pre-employment screenings including background checks
Minimum age requirement of 21+ years
Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Ability to read and understand instructions, written estimates, and work orders
Effective verbal and written communication skills
Ability to work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Must be eligible to work in the U.S. with no restrictions

Benefits

Comp & perks

Benefits from day one – Immediately eligible for medical, dental and vision
Industry Comparable Pay – Paid weekly
3M Repair Products
Paid Vacation & Holidays – Begin accruing day 1
Career growth opportunities – We promote from within
Paid Skilled Trainings and Certifications – I-CAR and ASE
Company vehicle, cell phone, and laptop for mobile technicians
401K
Health care packages