IT Support Officer

Prosupport Services Company Limited

IT Support Officer responsible for providing technical support and maintaining IT systems at Prosupport Services. Engaging in daily troubleshooting, user training, and system upgrades.

Posted 5/1/2026part-timeMuscat • 🇴🇲 OmanJunior💰 $300 - $350 per monthWebsite

About the role

Key responsibilities & impact

Provide technical support to users on hardware, software, network, and application issues.
Respond to IT support requests and resolve issues in a timely and professional manner.
Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
Set up user accounts, email access, and system permissions.
Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
Perform routine system checks, updates, and backups.
Assist in managing antivirus, security patches, and access controls.
Support troubleshooting of network, email, and connectivity issues.
Maintain an inventory of IT equipment and software licenses.
Document IT procedures, system configurations, and troubleshooting guides.
Ensure proper handling, storage, and maintenance of IT assets.
Support implementation of IT security policies and best practices.
Ensure compliance with company IT policies and data protection requirements.
Assist with audits and system reviews where required.
Work closely with vendors and service providers for repairs and upgrades.
Support system upgrades, new software rollouts, and IT projects.
Provide basic user training on IT systems and applications.

Requirements

What you’ll need

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
Minimum of 1–3 years’ experience in an IT support or helpdesk role.
Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
Strong troubleshooting and problem-solving skills.
Good knowledge of computer hardware, software, and networks.
Ability to communicate technical issues clearly to non-technical users.
Good time management and ability to handle multiple tasks.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Prosupport Services Company Limited Website LinkedIn All Job Openings 1 - 10 employees 🤝 B2B 🎯 Recruiter 🏢 Enterprise B2B
Recruitment
Enterprise Prosupport Services Company Limited is a Ghana-based integrated support services firm that provides end-to-end operational solutions to businesses across Africa. With over two decades of experience, the company delivers facilities management, strategic procurement and supply chain services, personnel outsourcing, market-entry support and tailored specialized services to enable clients to focus on core operations. Prosupport emphasizes locally relevant delivery combined with international best practices, sustainability, skills development and long-term community partnerships to drive operational efficiency and business growth across African markets. IT Support Officer 🔥 48 minutes ago 🏢🏡 Muscat – Hybrid 💵 $300 - $350 / month ⏱ Part Time 🟢 Junior 💻 IT Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support to users on hardware, software, network, and application issues.
Respond to IT support requests and resolve issues in a timely and professional manner.
Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
Set up user accounts, email access, and system permissions.
Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
Perform routine system checks, updates, and backups.
Assist in managing antivirus, security patches, and access controls.
Support troubleshooting of network, email, and connectivity issues.
Maintain an inventory of IT equipment and software licenses.
Document IT procedures, system configurations, and troubleshooting guides.
Ensure proper handling, storage, and maintenance of IT assets.
Support implementation of IT security policies and best practices.
Ensure compliance with company IT policies and data protection requirements.
Assist with audits and system reviews where required.
Work closely with vendors and service providers for repairs and upgrades.
Support system upgrades, new software rollouts, and IT projects.
Provide basic user training on IT systems and applications. 🎯 Requirements
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
Minimum of 1–3 years’ experience in an IT support or helpdesk role.
Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
Strong troubleshooting and problem-solving skills.
Good knowledge of computer hardware, software, and networks.
Ability to communicate technical issues clearly to non-technical users.
Good time management and ability to handle multiple tasks. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporthardware supportsoftware supportnetwork troubleshootingapplication supportsystem configurationroutine system checksantivirus managementdata backupsuser account management

Soft Skills

problem-solvingtime managementcommunicationinterpersonal skillsorganizational skills

Certifications

CompTIA A+CompTIA Network+Microsoft certificationsCisco certifications