ProSolution AG

Customer Success Manager

ProSolution AG

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You act as a trusted advisor for customers, driving value creation and long-term retention while identifying risks early
  • Maintain and expand customer relationships at multiple levels (from executive management to operational teams)
  • Support customers in their digital transformation, including change management and building Centers of Excellence
  • Conduct quarterly business reviews and identify opportunities for improvement and growth
  • Use product knowledge to help customers achieve maximum benefit from our solutions
  • Together with our Customer Success team you respond to customer support inquiries
  • Regularly monitor metrics to identify potential risks early and take proactive measures to mitigate them before contract renewal
  • Identify upsell and expansion opportunities
  • Represent the voice of the customer and share customer feedback and insights to drive product and service improvements

Requirements

  • Solution-oriented personality with experience managing strategic customer relationships
  • Proven experience in strategic relationship management at executive level
  • Ability to translate complex technologies into business value
  • Experience managing complex projects and key accounts
  • Excellent communication skills and leadership capability
  • Effective collaborator in cross-functional teams
  • Ideally experience in HR or the personnel services industry
  • Flexibility to travel as required
  • Fluent in German and English
Benefits
  • Work in an empathetic and appreciative team
  • Opportunity to apply your knowledge and personal strengths, further qualify yourself and develop professionally
  • Start with a structured onboarding and learn on the job, through training or informal learning formats (e.g. zvoove Garage) in interdisciplinary and international teams
  • Opportunity to participate in the benefits of our hybrid work concept, including working from the office, home office and mobile work
  • Modern tech stack and agile working methods are standard

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
solution-orientedstrategic relationship managementcommunication skillsleadership capabilitycollaborationchange managementcustomer advocacyrisk identificationupsellingproject management