User Researcher

PropertyGuru Group

User Researcher improving customer experience through research at PropertyGuru, Southeast Asia's leading PropTech company. Conducting qualitative and quantitative studies to enhance user satisfaction and product effectiveness.

Posted 4/13/2026full-timeHa Noi • 🇻🇳 VietnamMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct qualitative and quantitative research projects from planning to fieldwork to analysis.
Work cross-functionally with relevant stakeholders (Product Managers, Product Designers, Data Analysts).
Present research findings and translate them into actionable recommendations.
Empower other project teams to do effective research.
Support the product design/user research team on any other ad-hoc projects.

Requirements

What you’ll need

Strong planning skills & impact-focused
Comfortable with writing and presenting in English.
End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, and budgeting research).
A love for diving into complex user research problems.
Prior application of and familiarity with strengths and trade-offs across a range of methods, ideally including in-depth interviews, usability testing, contextual inquiry, paper prototyping, concept testing, and surveys.
Knowledge of experience design processes and methodology, particularly as applied to service design, digital products, and creative facilitation.
Experience with defining and reporting on analytics data is a plus.
A Portfolio that demonstrates user behavior understanding, knowledge, skills, processes, and the ability to shape and lead strategic thinking with research findings is a must.

Benefits

Comp & perks

Hybrid flexible working that focuses on outcomes over hours.
Holistic rewards package covering your financial, physical & mental health.
Multi-directional career development across all levels.
Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

qualitative researchquantitative researchuser research lifecyclestudy designrecruitingmoderationanalysisreportingbudgetingusability testing

Soft Skills

planning skillsimpact-focusedwritingpresentingproblem-solvingcommunicationcollaborationstrategic thinkingcreative facilitationempowerment