Property Damage Appraisers, Inc. (PDA)

Auto Claims Office Manager

Property Damage Appraisers, Inc. (PDA)

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 - $36 per hour

Job Level

Junior

About the role

  • Assists in the day-to-day operations of an office and confirms that it runs efficiently.
  • This could include working with contracted and staff auto appraisers and/or management while fulfilling Alacrity’s policies and procedures and coordinating with other departments within the Operation.
  • Serves as a point of contact between the office and external clients while ensuring client Service Level Agreements are adhered to.
  • Overseeing the quality of appraisals, reports, and file documentation prepared by the appraisers.

Requirements

  • 1+ years of general business office/customer service experience in an auto related industry.
  • Problem-solving and decision-making: The ability to identify and solve problems, make informed decisions quickly and under pressure, and to think creatively to find solutions to complex challenges.
  • Deliver a positive customer service experience through all forms of contact.
  • Works well in a fast-paced environment.
  • Communication Proficiency, both written and verbal.
  • Ability to manage a large volume email account.
  • Ability to work independently and self-motivate in order to meet client expectations.
  • Ability to manage multiple files from beginning to end ensuring cycle time and completion of assignments is met.
  • Efficient utilization of internal tools provided. This includes but is not limited to: Optimizer, WEBFMS, Capacity Planner, etc.
  • Provide assistance and direction to field auto appraisers throughout the life cycle of an assignment, while keeping the client updated appropriately.
  • Ensure security, integrity, and confidentiality of data.
  • In addition to these requirements, the Office Manager assumes a critical role in overseeing the quality of appraisals, reports, and file documentation prepared by the appraisers. This entails monitoring and maintaining the standards set by Alacrity in compliance with client service level agreements and with a keen eye on accuracy and precision.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingdecision-makingfile documentationappraisal quality oversightdata securitydata integrityconfidentiality
Soft Skills
communication proficiencyself-motivationindependencecreativitytime managementadaptabilityattention to detail