Propellerhead

Support Engineer

Propellerhead

full-time

Posted on:

Location Type: Hybrid

Location: Auckland • 🇳🇿 New Zealand

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Job Level

Mid-LevelSenior

Tech Stack

AzureLinux

About the role

  • Triaging support issues in real-time, while verifying the symptoms, impact and responsibility for further investigation
  • Investigating the root cause of incidents and resolving them
  • Monitoring incident progress, and communicating status updates to clients
  • Implementing proactive changes and contributing to continuous improvement
  • Participating in technical reviews and presenting your ideas to the team
  • Completing incident reports, including recommendations for ongoing incident mitigation
  • Implementing solutions/resolutions in partnership with core development teams
  • Documenting system architecture and configuration/deployment processes

Requirements

  • **Technical education**, such as a Software Engineering or Computer Science degree
  • **3 - 5 years experience** in a similar Support Engineer position or a position requiring technical knowledge and client engagement
  • Technical experience/familiarity with** Azure and Linux**
  • Experience with network configuration and analysis on Azure
  • **Fantastic written and verbal English** communication skills
  • A natural affinity for problem solving
  • Confidence to interact and work with a diverse range of people, including clients
  • A strong desire to learn and upskill
  • **You must be Auckland based for this role**. We offer a hybrid working model (working from home and working on-site), however office attendance is required weekly, on nominated teams in-office days, as and when required
Benefits
  • Be part of an innovative world-class team, with a culture of learning and collaboration.
  • Contribute to interesting, diverse, and commercially minded work for well-respected clients.
  • Opportunity for professional growth and development.
  • Fortnightly knowledge sharing sessions, with lunch.
  • Competitive salary. Employee Share Purchase Scheme offering.
  • If based in New Zealand, this role is Auckland based, office attendance is required. Work within our beautifully designed office and/or from home (hybrid working model).
  • Propellerhead is an equal opportunity workplace which is free from discrimination.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident investigationroot cause analysisnetwork configurationAzureLinuxincident reportingsystem architecture documentationconfiguration processesdeployment processescontinuous improvement
Soft skills
problem solvingwritten communicationverbal communicationclient engagementteam collaborationpresentation skillsadaptabilitydesire to learnconfidence in interactionproactive mindset
Certifications
Software Engineering degreeComputer Science degree