Project Blackbook

Business Analyst

• Understand and analyse customer experience across multiple sites
• Create reports for different data sets as new customer experience solutions are trialled
• Assess and communicate the impact of these initiatives to drive insight and decision-making

Business Analyst – Contract Role, Hospitality

Consultant

• Digital strategy
• PMO & programme delivery
• Technology implementation
• Change management
• Operational improvements

Consultant, Healthcare – Contract Role

Recruitment

• Win and grow new client accounts using our structured BD playbook
• Offer strategic guidance to clients: translate client needs into clear, compelling role profiles
• Own the full contract recruitment lifecycle
• Help scale by collaborating across the team, improving processes, and taking real ownership

Senior Recruitment Consultant

Transformation Consultant, Healthcare – Contract Role

• Lead business and technical requirements gathering, mapping processes, data models, and end-to-end workflows to support a payments technology solution
• Support delivery by contributing to RFI/RFP activities and pre-mobilisation design, evaluating options and potential implementation approaches

Business Analyst – Contract Role, Insurance Client

Marketing

• Support pharmaceutical and life sciences brands across commercial and medical initiatives, contributing to brand planning and broader marketing-led strategy work
• Shape brand, asset, and cross-portfolio strategies using deep therapy area insight and strong pharma marketing experience
• Design and facilitate high-impact workshops, translating complex discussions into clear strategic narratives and actions

Strategy and Marketing Consultant – Life Science/Pharma

Project Manager

• Lead the implementation phase of a high-profile outsourcing programme for a major insurance client, delivering against tight timelines
• Coordinate and manage cross-functional internal teams and external partners across multiple global locations to ensure aligned delivery
• Own senior stakeholder engagement, building credibility and trust with executive and C-suite leaders through clear communication and strong governance
• Navigate complex organisational and political environments, proactively managing risks, dependencies, and sensitivities
• Provide confident programme leadership, maintaining momentum, decision-making clarity, and delivery focus throughout the implementation lifecycle

Outsourcing Project Manager – Contract Role

Manager

• Define and document cutover scope, approach, and success criteria
• Manage cross-functional teams during cutover activities
• Monitor and resolve issues promptly during critical phases
• Maintain alignment between technical teams, business units, and external vendors
• Capture lessons learned and contribute to continuous improvement initiatives

Cutover Manager

Communications

• Lead the Integrated comms team during a multi-stream transformation
• Develop the comms plan and strategy
• Write comms materials
• Support a programme of change across the client

Communications & Change Manager – Contract Role

IT Support

• Current-state Assessment
• Architecture Governance & Internal Alignment
• Business & Technology Objective Alignment
• Workstream Integration
• Target Architecture Options Development
• Decision Support & Roadmap Input