ProgenyHealth, LLC

Client Success Executive

ProgenyHealth, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Independently develop and execute strategic plans, including comprehensive relationship management strategies.
  • Lead Maternal and Infant Health business consultations, conduct operational reviews, and present annual ROI in business reviews.
  • Drive retention and cross-sell expansion for your assigned portfolio of clients (5-7 accounts).
  • Take ownership of processes to ensure exceptional service delivery and compliance with all contract requirements.
  • Build and maintain close relationships with clients and clinicians (MDs, RNs, CMs, etc.), independently understanding their environments, missions, and initiatives within health plans and across states.
  • Analyze and present clinical Key Performance Indicators to clients with confidence and clarity.
  • Demonstrate a deep understanding of all ProgenyHealth services and our value proposition, and communicate this effectively to clients.
  • Plan, organize, and lead strategic client events such as quarterly and annual meetings as a true individual contributor.
  • Utilize your expert problem-solving skills to work both independently and collaboratively within teams when needed.

Requirements

  • 4-6 years of experience in client success, sales, or strategic account management within healthcare, specifically serving complex, multi-state clients.
  • Solution provider experience with Blue Plans, Commercial Health Insurance Plans, and/or Medicaid MCOs renewals.
  • Bachelor’s degree and perhaps a Master’s degree or clinical background that would be preferred (RN, BSN, CCM, LMHC, etc.).
  • Ideally you have some Payment Integrity experience with inpatient claims focus.
  • Exceptional leadership skills, a proven track record of solving complex problems, and the ability to build consensus.
  • Highly proficient in Excel, Word, and PowerPoint.
  • Strong written and verbal communication skills.
  • Excellent presentation skills and the ability to work collaboratively within a team environment.
  • Willingness and ability to travel for client on-site visits as needed.
Benefits
  • ProgenyHealth positively recruits people from diverse backgrounds, including individuals with disabilities - if you need an accommodation to interview, please contact us by email: careers@progenyhealth.com
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successstrategic account managementoperational reviewsclinical Key Performance IndicatorsPayment Integrityinpatient claims
Soft Skills
leadershipproblem-solvingcommunicationpresentationrelationship management
Certifications
Bachelor’s degreeMaster’s degreeRNBSNCCMLMHC