Client Success Manager
ProgenyHealth, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead all aspects of client operations and engagement
- Act as the primary advocate for health plan clients
- Coordinate and drive meetings connecting us to clients’ needs and goals
- Facilitate discussions ensuring every voice is heard
- Document actionable steps and share insights
- Analyze and organize client change requests for seamless execution
- Build strong relationships with client leaders and teams
- Handle contracts, systems, and performance guarantees confidently
- Champion our services and value proposition
- Develop and present client-facing materials
- Ensure high-quality client-specific reporting
- Take decisive action and escalate issues as needed to protect clients’ interests.
Requirements
- At least 3 years of experience in health plan client success, sales operations, or account management
- Bachelor’s degree required
- Skilled with Excel and PowerPoint
- Familiar with Salesforce
- Excellent written and spoken communication skills
- Organized and adaptable, thriving in dynamic environments
- Creative problem solver and consensus builder
- Clinical background is a plus.
Benefits
- ProgenyHealth positively recruits people from diverse backgrounds, including individuals with disabilities
- If you need an accommodation to interview, please contact us by email: careers@progenyhealth.com
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelPowerPointSalesforce
Soft Skills
communicationorganizationadaptabilityproblem solvingconsensus building
Certifications
Bachelor's degree