Support Engineer

• Provide effective and timely technical support to ensure continuous product and service uptime.
• Handle, investigate, and resolve incidents and service requests across multiple systems and platforms.
• Monitor performance indicators, identify issues proactively, and ensure service-level objectives are met.
• Collaborate with internal engineering and product teams to escalate and resolve complex technical problems.
• Document technical solutions, maintain knowledge base articles, and participate in continuous process improvement.
• Lead by example — ensuring service quality, client satisfaction, and team efficiency remain consistently high.

Technical Support Lead

Support Engineer