Prisma Health

Analyst

• Provides analysis of workflow, recommend solutions and implements application solutions to meet department needs.
• Translates department requirements into business functional requirements.
• Performs a variety of duties related to Epic and other information technology applications as assigned.
• Assists with design, development, system configuration, implementation and support of assigned Epic applications for the organization.
• Responsible for planning, training and evaluation of application functionality.
• Works with the team and key customers to ensure appropriate development of training and implementation of application functionality.
• Investigates end users’ preferences while making build decisions and analyses business operations as they relate to build decision.
• Builds and maintains Epic application content as assigned by department lead/manager.
• Stays current with new application functionality and enhancements.
• Follows functional specification documents to create content within the Epic application.
• Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing.
• Documents and reports system issues through internal chain of command; communication with vendor where appropriate.
• Populates databases during the initial system build with assistance from Epic.
• Collects information regarding potential system enhancements and functionality needs.
• Prepares details of specifications as needed.
• Analyzes data conversion needs and ensure that data coming across an interface into an Epic application meets the business need.
• Develops and documents project team procedures for implementing system changes and other tasks.
• Establishes change control processes and procedures for the system.
• Participates in training development and delivery to end users.
• Works with end users to troubleshoot problems and investigate questions from end users.
• Works with report writers to ensure that the application has the necessary reports.
• Prioritizes and implement requested changes to the system and analyze new functionality in releases to determine how it should be used.
• Maintains regular communication with Epic representatives and works with the Epic representatives and GHS' end user community to ensure the system meets the organization’s needs.
• Provides end user support during implementation; able to serve as an application expert to assist in application roll-out.
• Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize system potential.
• Performs other duties as assigned.

Epic Analyst, Orders

Financial Planning and Analysis

• Responsible and accountable for accurate and timely follow up, including variances, no payments, denials for all payers on billed accounts receivable.
• Ensures accounts are followed up on in a timely manner with diligent focus on all including, but not limited to aged and high dollar accounts.
• Follows up and pursues identified payer variances after comparing expected to actual reimbursement received.
• Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials.
• Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standard of Behaviors and Compliance.
• Analyses and reviews prior account activity and takes necessary actions including calling payer or utilizing payer websites for current status of outstanding accounts receivable (AR).

Epic Analyst, Orders

Patient Financial Services Follow Up Representative