Prisma Health

Analyst

• Provides analysis of workflow and recommends solutions to meet department needs.
• Translates department requirements into business functional requirements.
• Assists with design, development, system configuration, implementation and support of assigned Epic applications.
• Responsible for planning, training, and evaluation of application functionality.
• Works with the team and key customers to ensure appropriate development of training.

Epic Analyst, Inventory

Support Engineer

• Provides first-line technical support to end-users of Epic applications within Prisma Health
• Resolves basic to moderate issues related to Epic functionality, access, and workflows
• Responds to incoming support requests via phone, email, and chat
• Documents support interactions and resolutions in the ITSM system
• Provides guidance and support to end-users on Epic application features and workflows
• Contributes to the development and maintenance of Epic-related knowledge base articles

Epic App Support Analyst Tier 3

Supply Chain

• Responsible for the procurement of a wide variety of stock and non-stock products, services, and equipment at the most favorable terms for the organization.
• Placement of purchase orders will be with either an approved supplier and/or in compliance with the group purchasing organization (GPO) contracts.
• Tracks purchases and is responsible for follow up and expediting purchase orders.
• Acts as a liaison between the customer and supplier.
• Tracks, expedites, and coordinates deliveries.
• Tracks expenditures for projects and other major requirements.
• Analyzes seasonal trends, statistical data and coordinates with vendors to meet customer demand.
• Reviews catalogs and other sources/materials to obtain information on items for purchase.
• Reviews requests for medical equipment, furnishings, supplies and/or building materials to verify that requisitions meet purchasing policies and internal customer expectations.
• Purchases goods, services and subcontractor services, to include medical equipment/supplies, furniture, and construction materials for construction/renovation projects.
• Verifies accuracy of Purchase Order information (i.e. pricing, delivery date, location, order confirmation).
• Collaborates with Materials Management, Accounts Payable, internal customers, and suppliers to ensure the timely resolution of issues related to purchase orders, product availability, receiving, and invoice discrepancies.
• Develops and submits reports as required within specified timeframes.
• Use computer related systems and software in the performance of job function to include but is not limited to purchase orders, invoices and reports.
• Obtains quotes and sourcing information for customers when assistance is requested.
• Performs other duties as assigned.

Supply Chain Buyer

• Lead position in analyzing clinical, business and/or technical processes and problems and formulating and developing recommendations for new and modified systems that meet client and/or internal project requirements
• Provides more advanced technical expertise than that of an Application Analyst in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Is generally assigned more complicated work efforts
• Gathers and works with departments to prioritize development initiatives and activities
• Provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs
• Translates departmental requests into business functional requirements
• Performs financial analysis/business plan/impact assessment
• Supports internal customers in functional areas including, but not limited to, nursing, ancillary departments, Physician practice, patient accounting, medical records, finance, human resources, purchasing, sales, and contracts
• Ability to perform a variety of complicated tasks and may lead and direct the work of others
• Manages system upgrades and large projects
• Responsible for oversight of assigned Epic modules, workflows and system configuration
• Mentors Associate and Mid-level I/S Analysts in their roles and supervises work efforts as directed
• Coordinates the preparation, installation, deployment and production support of applications and Epic modules, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training and implementation
• Manages the purchase of appropriate hardware/software for new projects - under the direction of the respective IS Project Manager
• Develops a timeline for implementation and ensures that all steps are taken to close all outstanding issues regarding the new implementation
• Codes programs, maintains application tables/profiles/dictionaries, builds screens and/or pathways, and develops application support procedures to support customer requirements
• Develops creative uses of existing technology or finds ways to expand the use of technology in existing areas
• Accepts final responsibility for testing and debugging software before final deployment
• Responsible for coordinating efforts for assigned Epic modules
• Takes a lead role in maintaining customer relations and resolving customer issues related to software applications before involving the Manager
• Interacts with users to develop plans to resolve their problems regarding the use of applications
• Responsible for I/S communications to assigned departments concerning system status, downtime plans or other specific I/S involved events
• Functions as the primary technical liaison with the respective vendor(s) for all implementation and post implementation activities of specific Epic modules
• Functions as the lead department contact and provides project management support as required
• Maintains application contingency plan documentation for assigned areas, ensuring the plan is updated and tested at least once annually
• Mentors and trains assigned team members on implementation planning, work plan development, project management, system support and customer service, including Epic and legacy systems as assigned
• Prioritize and implement change control to all assigned systems and modules
• Completes tasks on time and meet assignment dates
• Checks processes and tasks and ensures data integrity for assigned applications, testing to ensure new code does not impact previous version
• Manages the work of others and assures tasks are completed on time
• Communicates with assigned departments, Epic representatives and Prisma Health end user community and acts as the "hub" of communication between the department and Prisma Health IS
• Investigates, identifies and prepares proposals to solve specific operational problems with all clinical operational areas, partnering with the department Director, Managers, and Supervisors of those departments
• May create training materials
• Incorporate various learning techniques to achieve desired outcomes
• Assesses curriculum to ensure users are able to pick up the knowledge needed to succeed when using the systems
• Performs other duties as assigned

Senior Epic Analyst, Cadence

Customer Support

• Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts.
• Handles a large volume of inbound calls assisting patients with requests for information, complaints, and resolving issues.
• Responsible for making outbound calls related to self-pay follow-up on accounts.
• Responsible for data analysis and interpretation throughout all functions of revenue cycle.
• Resolves billing concerns, addresses inquiries related to insurance concerns/matters.
• Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information.
• Discusses patient responsibility, which includes educating patients on claim processing.
• Interacts with patients by informing about payment options such as payment plans and financial assistance.

Billing Office Customer Service Specialist

Medical Billing and Coding

• Responsible for validating coding and facilitation of appeals process for all assigned denied professional service claims
• Communicates with providers regarding coding denial issues
• Ensures documentation supports CPT, Modifiers, HCPCS and ICD-10 codes for submitted appeals
• Serves as a subject matter expert for assigned specialty
• Communicates with team members regarding coding denial issues and trends
• Responsible for working coding claim denials accurately and timely in accordance with performance and productivity goals
• Follows departmental policies for charge corrections
• Provides feedback to providers or appropriate office liaison in order to clarify and resolve coding concerns
• Submits appeals for assigned payer and/or division

Ambulatory Coder Denials III

• Analyzes clinical, business and/or technical processes and problems.
• Provides technical expertise in identifying, evaluating and developing systems and procedures.
• Gathers and works with departments to prioritize development initiatives and activities.
• Provides analysis of workflow, recommends solutions, and implements application solutions.
• Translates departmental requests into business functional requirements.
• Performs financial analysis/business plan/impact assessment.
• Supports internal customers in various functional areas.
• Manages system upgrades and other small projects.
• Creates and maintains reports to support assigned departments.
• Communicates with assigned departments and acts as the hub of communication.
• Investigates, identifies and prepares proposals to solve specific operational problems.
• Develops a timeline for implementation and ensures closure of outstanding issues.