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Prisma Health

Customer Service Representative

Prisma Health

. Handles a large volume of inbound calls .

Posted 4/29/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Handles a large volume of inbound calls
  • Makes outbound calls related to self-pay follow up on accounts
  • Assists patients with requests for information and complaints
  • Resolves billing concerns and assists patients with MyChart
  • Reviews accounts to determine insurance coverage and corrects any missing or inaccurate information
  • Discusses patient responsibility including educating on claim processing
  • Interacts with patients about payment options and sets up payment plans
  • Communicates clearly and professionally in both oral and written communication
  • Ensures compliance with privacy, HIPAA, and regulatory requirements

Requirements

What you’ll need
  • High School diploma or equivalent OR post-high school diploma / highest degree earned
  • Two (2) years billing, bookkeeping, and/or accounting experience

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
billingbookkeepingaccountinginsurance coverage reviewclaim processingpayment plans setup
Soft Skills
communicationproblem-solvingcustomer serviceinterpersonal skillsprofessionalism
Certifications
High School diplomapost-high school diploma