Customer Service Representative

Prisma Health

Customer Service Representative at Prisma Health handling billing inquiries and patient assistance. Managing inbound and outbound calls while maintaining compliance and professionalism.

Posted 4/29/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handles a large volume of inbound calls
Makes outbound calls related to self-pay follow up on accounts
Assists patients with requests for information and complaints
Resolves billing concerns and assists patients with MyChart
Reviews accounts to determine insurance coverage and corrects any missing or inaccurate information
Discusses patient responsibility including educating on claim processing
Interacts with patients about payment options and sets up payment plans
Communicates clearly and professionally in both oral and written communication
Ensures compliance with privacy, HIPAA, and regulatory requirements

Requirements

What you’ll need

High School diploma or equivalent OR post-high school diploma / highest degree earned
Two (2) years billing, bookkeeping, and/or accounting experience

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingbookkeepingaccountinginsurance coverage reviewclaim processingpayment plans setup

Soft Skills

communicationproblem-solvingcustomer serviceinterpersonal skillsprofessionalism

Certifications

High School diplomapost-high school diploma