Customer Services Advisor
Printed.com
full-time
Posted on:
Location Type: Hybrid
Location: Cramlington • United Kingdom
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About the role
- Dealing effectively with customers on a daily basis
- Responding to emails and following up with calls
- Ensuring timely resolution of problems and complaints
- Reviewing reprinted jobs before dispatch
- Tracking deliveries and managing returned jobs
- Logging calls accurately
- Handling immediate contact channels such as calls and chat
- Responding to online reviews
Requirements
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
- Skills:
- Demonstrate good telephone manner, understanding and empathy skills.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts & Friends and Family discounts on print
- Cycle to work scheme, Home & Tech Scheme and EV scheme
- Breakfast and drinks provided
- Summer and Christmas Parties
- Street food days
- Access to Perkbox and Employee Assistance Programmes
- Enhanced parental leave
- Employee referral scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicepolite communicationproblem resolutionattention to detailinitiativeprioritizationmulti-taskingempathytelephone mannercommon sense understanding