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Bilingual Member Service Specialist
Prime TherapeuticsMember Service Specialist interacting with Prime members, pharmacies, and doctors' offices. Providing support with order processing and account inquiries in a remote environment.
About the role
Key responsibilities & impact- Interacting with Prime members, pharmacies and doctors' offices
- Providing support and assistance with order processing and general account benefit inquiries
- Receiving incoming calls or emails from members, pharmacies, doctor's offices
- Investigating and resolving member inquiries in a timely manner or escalating to appropriate team member
- Adhering to and reinforcing Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Other duties as assigned
Requirements
What you’ll need- High School Diploma or GED is required
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Suitable home office that meet Prime required standards
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Detail oriented
- 1 year of customer service experience preferred
- Fluency in another language (Spanish) preferred
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingaccount benefit inquiriesHIPAA compliancemultitaskingdetail orientedfluency in Spanish
Soft Skills
communicationprofessional demeanorempathy
Certifications
High School DiplomaGED