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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading IT Service Desk functions and managing distributed teams, with a focus on driving service desk transformation and implementing automation strategies. Proficient in stakeholder management, budget ownership, and utilizing data for continuous improvement in support operations.
Highest-signal resume keywords
IT Service Desk LeadershipITSM PracticesGoogle WorkspaceService Desk TransformationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workplace TechnologyDevice Lifecycle ManagementEnterprise SaaS PlatformsKPI EstablishmentGovernance ImplementationAutomation StrategiesSelf-Service StrategiesSupport Operations Management
Soft Skills
Commercial ManagementVendor ManagementProcurement SkillsData-Driven Decision Making
Industry Keywords
Support Services StrategyProactive Support FunctionDistributed Teams ManagementOperational ExcellenceLong-Term Strategy
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead a team of 10 IT professionals supporting more than 1,600 employees across Italy, the UK, and Spain.
- Define the strategy for IT support services and oversee service delivery across internal teams and suppliers.
- Drive automation, self-service, and knowledge management initiatives to build a proactive support function.
Requirements
What you’ll need- Extensive experience leading IT Service Desk or Workplace Technology functions within large organisations, with deep knowledge of ITSM practices, workplace technologies, device lifecycle management, enterprise SaaS platforms (Google Workspace), and workplace infrastructure.
- Proven experience managing distributed teams, driving service desk transformation, establishing KPIs and governance, implementing automation and self-service strategies, and delivering scalable, high-performing support operations.
- Strong commercial and stakeholder management skills with experience owning budgets, vendor management, procurement, sourcing strategies, and using data to drive continuous improvement while balancing operational excellence with long-term strategy.
Benefits
Comp & perks- Work Your Way: Enjoy hybrid working, with a mix of home and office days.
- Grow with us: Access to learning resources, mentorship and a tailored growth plan.
- Thrive and perform: Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.