Rehab Product Support Associate

Pride Mobility Products Corporation

Rehab product support associate training customers and clinicians on Quantum mobility equipment for Pride Mobility Products. Supporting field troubleshooting, product demonstrations, VA clinics, and sales territory development.

Posted 8/13/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $56,630 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and assembling mechanical and electrical devices, with a strong focus on customer training and support for Rehab products. Proven ability to communicate effectively across departments and manage territory operations efficiently.

Highest-signal resume keywords

Electro-Mechanical Applications ExperienceAssistive Technology Professional (ATP) CertificationMechanical and Electrical Assembly SkillsCustomer Service and Presentation SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingMechanical AssemblyElectrical AssemblyProduct TrainingField Data ReportingInventory ManagementSafety ComplianceContinuous ImprovementPublic SpeakingPresentation Skills

Soft Skills

Team PlayerDetail-OrientedProblem-SolvingMultitaskingCommunication Skills

Tools & Technologies

Q Logic ElectronicsPride Operating SystemsDemo EquipmentMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Assistive Technology Professional (ATP) CertificationCTPAT Security Training

Industry Keywords

Mobility IndustryRehab ProductsHealth CareSalesVA Facilities

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Work with Field Sales as a comprehensive team to develop and focus on applications and configurations of advanced Rehab products
Provide continued training, development, and support for Rehab products, especially Q Logic electronics, to customers, therapists, and VA facilities
Communicate with Rehab Product Specialists, Regional Managers, and the Quantum Team to fulfill Rehab provider needs in the assigned Field Sales territory
Travel throughout the assigned territory to provide Quantum product training and presentations
Assist with education presentations and technical training in the territory
Communicate Quality Assurance issues and concerns
Report field data regarding growth opportunities to Rehab Product Specialists and the Regional Manager
Maintain inventory of demo chairs, electronics, and accessories
Manage time and territory cost-effectively
Submit monthly expenses and weekly travel itineraries
Assist providers and technical staff with troubleshooting and repairs of field units
Participate in VA clinics and VA-related activities
Observe safety and security rules and promptly report accidents, incidents, or injuries
Complete Annual CTPAT Security Training
Demonstrate continuous improvement and good business judgment
Work effectively with all Pride departments to exceed internal and external expectations

Requirements

What you’ll need

Must be a team player, friendly, professional, detail-oriented, and honest
Ability to multitask, problem-solve, and prioritize in a fast-paced environment
Ability to work cross-functionally with multiple departments
Ability to assemble and troubleshoot mechanical and electrical devices
Ability to travel for the company and transport demo equipment
Ability to lift, push, or pull up to 50 lbs.
Relentless drive to achieve advancement and continuous improvement
Basic working knowledge of Microsoft Word, Excel, and PowerPoint
Excellent web navigation skills
Excellent verbal and written communication skills
Excellent planning, customer service, public speaking, and presentation skills
Basic working knowledge of Pride operating systems preferred
Basic knowledge of clinical diagnoses and equipment considerations preferred
Strong mechanical and/or electrical assembly and troubleshooting skills preferred
At least 1 year of experience with electro-mechanical applications in a health care, sales, manufacturing, and/or production environment, or an Associate Degree in a related health care field, or a Bachelor’s Degree
At least 2 years of experience within the Mobility Industry preferred
Current or previous successful employment with Pride Mobility Products Corporation preferred
High School Diploma or GED required
Associate Degree in a health care-related field preferred
Assistive Technology Professional (ATP) Certification preferred
Must be legally authorized to work in the United States without sponsorship now or in the future
Safety-sensitive position
Must comply with applicable safety and security rules

Benefits

Comp & perks

Starting salary of $56,630 plus commission potential
Remote work
Equal Opportunity Employer
Affirmative Action Employer
Reasonable accommodation or assistance for applicants with disabilities