Product Support Specialist – SaaS

PriceLabs

Product Support Specialist at PriceLabs supporting customers of a SaaS product across various inquiries. Involves troubleshooting, conducting product walkthroughs, and resolving customer issues.

Posted 7/28/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and ownership of customer issues. Proficient in handling customer queries within a SaaS environment while ensuring thorough documentation and resolution.

Highest-signal resume keywords

Customer Support ExperienceSaaS Product KnowledgeProblem-Solving MindsetNumerical LiteracyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyPatienceCuriosityInterpersonal Communication

About the role

Key responsibilities & impact

Be the first point of contact for customers
Take ownership of customer issues and resolve them
Conduct product walkthroughs and provide resolutions to customer queries
Ensure proper recording and closure of all issues
Find ways to go above & beyond to help customers

Requirements

What you’ll need

1+ years of experience in a Customer support role within a SaaS product organisation
Empathy and patience
Curiosity and a problem-solving mindset
Numerical Literacy and Data Fluency
Solid verbal, written, presentation, and interpersonal communication skills

Benefits

Comp & perks

Work from home
Equal opportunity employer