Product Specialist

PriceLabs

Product Specialist for PriceLabs handling customer inquiries and support in the B2B SaaS space. Wearing many hats with potential to move into non-technical roles in different departments.

Posted 7/6/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and effective communication abilities to resolve customer issues efficiently. Proficient in utilizing support software and databases to enhance customer support experiences.

Highest-signal resume keywords

Customer Support ExperienceAnalytical SkillsSQL QueriesMicrosoft ExcelZohodesk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesAnalytical SkillsProblem SolvingTroubleshootingData Analysis

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsPresentation Skills

Tools & Technologies

ZohodeskMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Customer SupportStart-Up ExperienceMath Proficiency

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

You will be the first layer of communication with our customers
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls
Finding ways to go above & beyond to help customers

Requirements

What you’ll need

Maximum of two years of experience in any relevant role or field
Math score of 85% and above in your 10th grade
Previous experience at a start-up or in a customer support role
Strong analytical background – our product is very math and numbers-heavy!
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
Experience working with Zohodesk or other support/service software.

Benefits

Comp & perks

Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product!
Work with a global team of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
Remote-first organisation and accept work from home as the norm.
Equal opportunity employer committed to providing equal opportunity in all aspects of employment.