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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- You will be the first layer of communication with our customers
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls
- Finding ways to go above & beyond to help customers
Requirements
What you’ll need- Maximum of two years of experience in any relevant role or field
- Math score of 85% and above in your 10th grade
- Previous experience at a start-up or in a customer support role
- Strong analytical background – our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software.
Benefits
Comp & perks- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product!
- Work with a global team of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
- Remote-first organisation and accept work from home as the norm.
- Equal opportunity employer committed to providing equal opportunity in all aspects of employment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQL QueriesAnalytical SkillsProblem SolvingTroubleshootingData Analysis
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsPresentation Skills