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Presbyterian Healthcare Services

Call Center Representative

Presbyterian Healthcare Services

Call Center Representative providing customer service for members and providers in PHP benefit plans. Responding to various inquiries while collaborating with other employees.

Posted 7/16/2026full-timeRemote • New Mexico • 🇺🇸 United StatesJunior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in PHP benefit plans, with effective communication abilities in various formats. Possesses knowledge of reimbursement methodologies and experience with CRM and Facets to support operational efficiency.

Highest-signal resume keywords
Customer ServiceReimbursement MethodologiesCRM KnowledgeCall Center ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Basic Medical TerminologyReimbursement MethodologiesDRGRelative Value SystemsPer DiemFee ScheduleCapitation
Soft Skills
Effective CommunicationStrong Organizational Skills
Tools & Technologies
CRMFacets
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer ServicePHP Benefit PlansCall Center

Tech Stack

Tools & technologies
PHP

About the role

Key responsibilities & impact
  • Providing customer service for members and providers in PHP benefit plans
  • Responding to telephone, written, Pres Online, E-Business, chat and in person inquiries
  • Retaining plan details and basic medical terminology
  • Collaborating with other employees

Requirements

What you’ll need
  • High school diploma
  • One year office/business experience
  • Call Center experience preferred
  • Ability to communicate effectively in person and via telephone
  • Strong organizational skills
  • Knowledge of reimbursement methodologies i.e. DRG, Relative Value Systems, Per Diem, Fee schedule, Capitation
  • Knowledge of CRM and Facets

Benefits

Comp & perks
  • medical
  • dental
  • vision
  • short-term and long-term disability
  • group term life insurance
  • optional voluntary benefits
  • wellness program