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Associate Study Administrator, EDC, User Support Level 1
Premier Research. Responsible for ensuring efficient operation of all aspects including staff availability ticket resolution but also with regards to the end user and the ability to assist the technical infrastructure .
About the role
Key responsibilities & impact- Responsible for ensuring efficient operation of all aspects including staff availability ticket resolution but also with regards to the end user and the ability to assist the technical infrastructure
- Acting as escalation point for all requests
- Developing and implementing EDC User Support process and procedure
- Determining root cause of issues and communicating appropriately to internal and external customers
- Reporting to Manager on any issue that could significantly impact the business
- Suggesting potential improvements to the global end user support experience relative to security, business continuity, service delivery, etc.
- Service Desk ticket triage, assessment, escalation, and resolution
- Technology assessment for browser compatibility for the EDC system
- Training material as necessary
- Study start-up activities, as related to EDC systems
- Study close-out activities, as related to EDC systems
- EDC validation activities
- Ensures timely delivery of a quality technical support service
- Delivers and maintains user accounts, manages sites within EDC, access to applicable EDC modules
- Foster a customer focused culture
- Ensure user and site administration startup tasks are completed, including URL configuration, eLearning set-up, and status trackers
- Manages study close-out activities, as related to EDC systems
- Takes the initiative to identify areas of improvement from both a technical and process perspective, act on these and make recommendations
Requirements
What you’ll need- Bachelor’s degree, or international equivalent from an accredited institution, preferably in a technical field
- 1 to 3 years of practical experience using EDC products (e.g. - Medidata Rave, Data Labs, etc.)
- Excellent computer skills in a Microsoft Windows environment including proficiency in the Microsoft Office Suite of tools (e.g. - Outlook, Word, Excel, etc.)
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EDC productsticket resolutionroot cause analysisservice desk triagebrowser compatibility assessmentuser account managementstudy start-up activitiesstudy close-out activitiesEDC validation activitiestechnical support service
Soft Skills
customer focused culturecommunicationinitiativeproblem-solvingsuggesting improvements
Certifications
Bachelor’s degree