IT Technician – On-site

Precinmac

IT Technician providing on-site support for advanced troubleshooting and systems administration at Precinmac. Ensuring CMMC compliance while delivering exceptional technical assistance to users.

Posted 6/4/2026full-timeChicopee • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

advanced troubleshootingsystem upgradeshardware maintenancesoftware maintenanceroot cause analysissystem configurationcybersecurity monitoringpatchingantivirussecurity hardening

Soft Skills

strong communication skillsability to work independentlymanage multiple prioritiesmentoringcollaboration

Tools & Technologies

Virtual systemsActive DirectoryMicrosoft 365ticketing systemsIT documentation

Certifications & Qualifications

CMMC complianceNIST 800-171

Industry Keywords

IT supportend-user supportinfrastructure improvementstechnical assistancemanufacturing environments

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Working under moderate to minimal supervision, the IT Technician II is responsible for advanced troubleshooting, system upgrades, end-user support, and hands-on hardware and software maintenance.
This role provides elevated technical assistance, participates in IT projects, supports infrastructure improvements.
The IT Technician is expected to diagnose complex issues, recommend solutions, and ensure a high level of service across the organization.
Ensure, implement, and maintain CMMC compliance across systems and processes, including ongoing monitoring, documentation, and user support to meet mandated cybersecurity requirements.
Serve as front line and escalation point for advanced technical issues beyond Tier I support levels
Perform advanced troubleshooting across desktops, laptops, printers, network devices, and business systems
Participate in IT infrastructure projects including deployments, upgrades, and system rollouts
Perform root cause analysis and propose long-term corrective actions
Assist in maintaining, updating, and improving IT documentation and procedures
Mentor and provide guidance to IT Technician I team members
Collaborate with vendors and internal teams to resolve complex issues
Install, configure, and support a broad range of hardware and software systems
Maintain accurate and detailed ticket records and ensure timely resolution of support cases
Support cybersecurity initiatives including patching, antivirus, and security hardening

Requirements

What you’ll need

3+ years of IT support experience or equivalent technical education
Strong troubleshooting and diagnostic skills across hardware, software, and networking
Experience with Virtual systems, Active Directory, and Microsoft 365 administration
Ability to work independently and manage multiple priorities effectively
Strong communication skills with the ability to document and explain technical issues
Experience supporting end users in both office and manufacturing environments
Demonstrated experience implementing, maintaining, and supporting CMMC (NIST 800-171) compliance requirements, including system configuration, documentation practices, and ongoing cybersecurity monitoring.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities