Senior Client Advisor, RTW

Prada

Prada Senior Client Advisor guaranteeing extraordinary luxury customer experience and fostering meaningful relationships in retail. Holding accountability to meet sales targets and provide exceptional service.

Posted 7/9/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”
Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store
Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service
Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA
Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities
Embrace and promote the Omni Channel mindset
Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors
Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary
Operate with the highest level of care and respect for the Products
Utilize Company digital tools actively to offer a complete and integrated luxury experience
Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting
Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room
Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office
Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience

Requirements

What you’ll need

Similar experience within a luxury or premium brand
Understanding of luxury customer service
Experience in building a long-lasting relationship with clients
Being able to work in a team as well as alone
Excellent communication and interpersonal skills
Fluency in English

Benefits

Comp & perks

23 days annual leave
Employee discounts
Health insurance
Retirement plans
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsProblem SolvingCustomer Relationship Management