Business Analyst, Technical Enablement
Practifi
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $95,000 per year
About the role
- Serve as the primary point of contact for client MSP accounts, managing ongoing communication, timelines, and deliverables so clients always know where things stand.
- Lead discovery sessions and client meetings to gather, clarify, and document requirements—translating business needs into clear, actionable specs for the technical team.
- Advise clients on standard Practifi functionality versus custom builds, guiding them toward best-practice solutions that maximize value.
- Coordinate with Technical Consultants, Client Success, and leadership to keep projects on track and resolve issues before they escalate.
Requirements
- 3–5 years of experience in a business analyst, requirements analyst, or client-facing consulting role within SaaS, fintech, or professional services.
- Demonstrated ability to lead client meetings independently and demonstrate value of technical projects, translating business needs into actionable plans.
- Experience managing multiple concurrent client engagements with strong organizational and prioritization skills.
- Familiarity with CRM platforms (Salesforce preferred).
Benefits
- 20 days paid vacation, 10 days paid sick, 3 paid personal days, 3 paid volunteering days (all annual from day one).
- Comprehensive benefits package.
- Annual Learnbucks for continued education.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationorganizational skillsprioritizationleadershipclient management