Customer Service Supervisor

PPG

Customer Service Supervisor providing day-to-day leadership to customer service representatives at PPG. Overseeing operations, resolving issues, and ensuring service quality.

Posted 7/29/2026full-timeAvon • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in customer service management, with a focus on mentoring, process improvement, and team collaboration. Possesses the ability to oversee operations, manage workflows, and enhance service quality through effective communication and guidance.

Highest-signal resume keywords

Customer Service ManagementTeam LeadershipProcess ImprovementMentoringQAD Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service TechniquesWorkflow MonitoringTask AssignmentOnboardingPerformance Feedback

Soft Skills

CollaborationCommunicationProblem Solving

Industry Keywords

Customer ServiceService QualityService Focused Environment

About the role

Key responsibilities & impact

Oversee up to 3 direct reports.
Be the day-to-day lead for customer service representatives, providing guidance and direction during daily operations.
Escalate issues for complex or unresolved customer inquiries that require advanced knowledge or judgment.
Mentor less experienced team members on customer service techniques, procedures, and best practices.
Monitor workflow and service demands and help coordinate schedules, coverage, and task assignments.
Identify trends, recurring issues, and opportunities for process or service improvements; communicate recommendations to leadership.
Promote consistency, accuracy, and quality in customer interactions.
Help with onboarding and knowledge transfer for new team members.
Help hire decisions and performance feedback, as requested by the manager.
Foster a collaborative, service-focused team environment.

Requirements

What you’ll need

2+ years of customer service management experience
Prior experience as a senior or lead-level Customer Service Representative
QAD knowledge is helpful
Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply

Benefits

Comp & perks

Health
Dental
Life
Retirement Plan
Paid Vacation and Holidays
Employee Assistance Program (EAP)
Disability/Leave
Family Leave
other Voluntary benefit offerings