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PPG

Aerospace Customer Service Representative

PPG

Customer Service Representative managing military and defense customer orders at PPG. Ensuring on-time delivery and exceptional service with ERP systems deployment.

Posted 7/21/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and expectations within the military and defense sectors, ensuring compliance with company policies and effective order management through ERP systems.

Highest-signal resume keywords
Customer Service ExperienceOrder ManagementERP Systems ProficiencySupply Chain CoordinationCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementCustomer Documentation ReviewInventory ManagementLead Time ManagementFulfillment Process Monitoring
Soft Skills
Problem SolvingCommunicationConflict ResolutionCustomer Relationship Management
Tools & Technologies
ERP Systems
Industry Keywords
MilitaryDefenseBusiness-to-BusinessSupply ChainClassified Information Compliance

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for military and defense customers
  • Manage customer expectations regarding order status, lead times, inventory availability, and delivery schedules
  • Resolve customer inquiries, complaints, and escalations in a timely manner
  • Enter, review, and manage customer orders within ERP systems
  • Monitor orders through the entire fulfillment process from receipt to shipment
  • Coordinate with planning, production, and logistics teams to ensure on-time delivery
  • Identify and communicate potential supply chain disruptions, delays, or shortages
  • Review customer documentation requirements and maintain accurate records
  • Maintain compliance with company policies regarding classified, controlled, and technical information

Requirements

What you’ll need
  • High School Diploma or equivalent required, college degree preferred
  • 2+ years of customer service experience required, preferred experience in a business-to-business environment

Benefits

Comp & perks
  • Health insurance
  • 401(k) retirement plan
  • Flexible working arrangements
  • Professional development opportunities